A CENTRALIZED PLACE TO MANAGE ALL OF YOUR CUSTOMER INTERACTIONS – OVER MULTIPLE CHANNELS
One inbox to manage all customer inquiries, support, and feedback across SMS, Facebook Messenger, WhatsApp, Viber and more. Improve customer experience and agent productivity!
MITTO CONVERSATIONS - SEAMLESS COMMUNICATION
Enrich and personalize conversations, simplify multi-agent handover, easily switch between channels – enhance customer experience, loyalty, satisfaction rates and team productivity.
CONVERSATIONS
Overview of all conversations across different channels. Check your assigned (per agent) conversations, check all open ones, search and see history.
CONTACTS
List all the people you have as contacts. Their most recent communication appears when you click on their name.
ORGANIZATION
Manage agents, assistants, and teams who can answer in conversations or manage as admins. Organize agents into teams.
INTERNAL CHAT
Chats are available between agents working with customers. This way they can easily manage handovers and share information.
PRODUCTIVITY TOOLS
Use labels to tag conversations and know how to prioritize and handle different conversations. Set up templates for quick replies. Schedule campaigns to be sent at a specific time.
STATISTICS
Insights provide customers with a detailed graphical overview of their traffic within the Conversations. Users are able to see various details for messaging volumes and durations.
CHATBOT
Set up the automated sequence of conversations and replies – no agent involved. Solve simple inquiries and share basic information to save time for agents and more complex situations.
SMS FAILOVER
Set a failover message within the Conversations platform – when a message cannot be delivered to chat apps, it will send SMS.
Improve experience you provide to your customers with omnichannel messaging - meet your customers where they are!
71%
of consumers indicated that it only takes 1-3 poor customer support experiences for them to stop patronizing a brand
MAXIMUM EFFICIENCY, BETTER EXPERIENCE
PROVIDE INSTANT SUPPORT, AUTOMATE CHATS, UPSELL & PROMOTE
- Communicate across multiple channels in one inbox
- Add channels as you expand
- Enrich conversations with images and call to actions
- Facilitate secure customer conversations
- Improve customer satisfaction and experience
- Improve agent efficiency
- Save time and money by allowing agents to work with multiple customers at the same time
Customer support
Automate support
Collect feedback
Upsell & Promote
PROVIDE INSTANT SUPPORT, AUTOMATE CHATS, UPSELL & PROMOTE
Our Conversations platform is built for flexibility, so you can get started today and scale tomorrow.
- Choose between API solution and easy to use no-code dashboard
- CRM and third-party integrations
- API integration for deep analytics
- Third-party chatbots
- CRM and third-party integrations
- API integration for deep analytics
- Third-party chatbots
