MITTO CONVERSATIONS – OMNICHANNEL AVAILABILITY TO ENHANCE EXPERIENCE
Deliver a personalized, responsive, and consistent communication experience across all channels, leading to improved customer satisfaction and loyalty.
ALL YOUR CUSTOMER CONVERSATIONS IN ONE PLACE
Omnichannel – be where your customers are
Talk to your customers over an easy to use central dashboard – no matter what platform they are on. Choose customers preferred channels and add channels as you expand -WhatsApp, Viber, SMS, Facebook Messenger, Telegram.
Improve CX and team productivity
Manage all messages and customer interactions from one platform. Simplify multi-agent handover and collaboration. Quickly reply and share needed resources.
INDUSTRY USE CASES
Use labels to tag conversations and know how to prioritize and handle different conversations. Set up templates for quick replies. Schedule campaigns to be sent at a specific time.
ENRICHED SECURE MESSAGES
Send images, videos, documents and links to craft the perfect way to engage with your customers. Facilitate rich and secure customer conversations.
STATISTICS
Insights provide customers with a detailed graphical overview of their traffic within the Conversations. Users are able to see various details for messaging volumes and durations.
SMS FAILOVER
Set a failover message within the Conversations platform – when a message cannot be delivered to chat apps, it will send SMS.
SEAMLESS AGENT HANDOVER AND IMPROVED TEAMWORK
Manage your team easily
Add or remove agents, set up automated replies and bots, and organize agents into teams.
Internal chats for collaboration
Chats are available between agents working with customers. This way they can easily manage handovers and share information inside the team.
CHATBOTS - AUTOMATE CONVERSATIONS, LOWER COSTS
Provide instant support, automate chats, and collect feedback with automated conversations. Let agents handle complex inquiries while clients get a quick response for general and system supported questions.
Lower operational costs while providing always-on support and self-service solution!
PROVIDE PERSONALIZED HUMAN-TO-HUMAN SUPPORT, AUTOMATE CHATS, UPSELL & PROMOTE
An easy-to-use dashboard with all your interactions and communication channels in one place.
- Overview of all conversations across different channels.
- Find and manage contacts and easily search through conversations.
- Manage channels, templates and automate conversations for 24/7 availability.
- Use pre-defined quick replies to respond faster.
- Categorize conversations using labels.
- Teamwork made easy - single or multi-agent collaboration with agent handover
- Chat internally with colleagues
- Manage agents, assistants, and teams who can answer in conversations or manage as admins.
- Get a detailed graphical overview of your traffic within the Conversations.
