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Master Personalization and Marketing Automation with Salesmanago and Mitto...

Imagine receiving personalized product recommendations or exclusive discounts on your birthday from your favorite retailer. It would make you feel special, right? It may also prompt you to [...]

Imagine receiving personalized product recommendations or exclusive discounts on your birthday from your favorite retailer. It would make you feel special, right? [...]

5 Valuable Benefits of WhatsApp Communication for Insurance Service...

We live in an unpredictable world, and having the right insurance protects you and your family from the unexpected. Not only can insurance help ensure a brighter financial [...]

We live in an unpredictable world, and having the right insurance protects you and your family from the unexpected. Not only can [...]

GoPeople Boosted Cost Savings and Customer Satisfaction with Mitto’s SMS API...

Initially launched in 2014 as “PPost,” GoPeople is a leading on-demand and same-day delivery services and technology company headquartered in Chippendale, Australia. The company aims to empower Australian [...]

Initially launched in 2014 as “PPost,” GoPeople is a leading on-demand and same-day delivery services and technology company headquartered in Chippendale, Australia. [...]

ATHICS Enhances Business Communication: Introduces Advanced SMS, Viber, and WhatsApp Capabilities with Crafter.AI...

Mitto Partners with Athics to Enhance Conversational AI Capabilities Athics, a cognitive science company, specialized in Conversational AI and Emotion AI solutions, announced that it has partnered with [...]

Mitto Partners with Athics to Enhance Conversational AI Capabilities Athics, a cognitive science company, specialized in Conversational AI and Emotion AI solutions, [...]

5 Ways WhatsApp Is Revolutionizing the FinTech Industry...

Financial technology, or FinTech, has redefined how consumers access and manage their money. In this cutthroat industry, convenience, speed, and security reign supreme. FinTech firms continuously seek ways [...]

Financial technology, or FinTech, has redefined how consumers access and manage their money. In this cutthroat industry, convenience, speed, and security reign [...]

How Brands Can Capitalize on the Digital Adoption of Middle East Consumers...

Consumer spending in the Middle East and North Africa (MENA) is expected to skyrocket to $62 trillion by 2025. The region’s rich cultural heritage, diverse population, and growing [...]

Consumer spending in the Middle East and North Africa (MENA) is expected to skyrocket to $62 trillion by 2025. The region’s rich [...]

Multinational Retail Conglomerate Reduces SMS Delivery Costs on 20 Million Monthly Texts with Mitto...

A multinational conglomerate operating thousands of retail stores worldwide leveraged Mitto’s proprietary AI-routing platform, exclusive mobile carrier network, and Oracle Responsys integration capabilities to reduce SMS costs while [...]

A multinational conglomerate operating thousands of retail stores worldwide leveraged Mitto’s proprietary AI-routing platform, exclusive mobile carrier network, and Oracle Responsys integration [...]

Transforming Asia’s FinTech Landscape with Advanced Communication and Verification Solutions...

Southeast Asia has become a global heavy-hitter in the booming FinTech sector. The region boasts some of the best-funded FinTech startups in the world and is projected to [...]

Southeast Asia has become a global heavy-hitter in the booming FinTech sector. The region boasts some of the best-funded FinTech startups in [...]

Leading Social Platform LiveMe Improved Customer Security and Satisfaction While Reducing SMS Costs with Mitto...

Recognized as one of Fast Company’s Most Innovative Companies of 2018, LiveMe is a global live-streaming and social platform. Launched in 2016, the brand has amassed over 100 million users [...]

Recognized as one of Fast Company’s Most Innovative Companies of 2018, LiveMe is a global live-streaming and social platform. Launched in 2016, the brand [...]

5 Ways FinTech Can Optimize Customer Communications with WhatsApp Business...

Financial technology, or FinTech, has revolutionized the banking industry. Customers don’t have to visit a brick-and-mortar institution to apply for a loan, cash their checks, or manage their [...]

Financial technology, or FinTech, has revolutionized the banking industry. Customers don’t have to visit a brick-and-mortar institution to apply for a loan, [...]

Behind the Platform: Carrier Relations...

Meet Luca Sacanna, Head of Carrier Relations at Mitto. On a day-to-day basis, Luca oversees Mitto’s Carrier Relations operations from our Italian offices. Also on an almost day-to-day [...]

Meet Luca Sacanna, Head of Carrier Relations at Mitto. On a day-to-day basis, Luca oversees Mitto’s Carrier Relations operations from our Italian [...]

Leading HCM Platform Talana Enhanced Communication Efficiency with Mitto...

Talana, a leading HCM platform, prioritizes seamless communication to ensure efficient interactions with clients and partners. Recognizing the importance of SMS messaging as a complementary channel to their [...]

Talana, a leading HCM platform, prioritizes seamless communication to ensure efficient interactions with clients and partners. Recognizing the importance of SMS messaging [...]

Perfecting the Customer Journey with MoEngage and Mitto...

In the ever-evolving landscape of customer engagement, companies are constantly seeking dynamic solutions to connect with their audience seamlessly. We increasingly think of these connections through the lens [...]

In the ever-evolving landscape of customer engagement, companies are constantly seeking dynamic solutions to connect with their audience seamlessly. We increasingly think [...]

4 Reasons Your Agency Should Partner with Mitto...

Businesses have numerous options when selecting a CPaaS provider. However, the effectiveness of their communication strategies hinges on which partner they choose. To ensure their clients’ success, agencies [...]

Businesses have numerous options when selecting a CPaaS provider. However, the effectiveness of their communication strategies hinges on which partner they choose. [...]

Mitto’s SMS API Integrations Make It Effortless for Auth0 Users to Bolster Customer Security...

In the age of digital commerce, cyberattacks have become the new norm. As we progress deeper into the decade, risks will continue to rise. Cybercrimes will cost the [...]

In the age of digital commerce, cyberattacks have become the new norm. As we progress deeper into the decade, risks will continue [...]

Mitto and First Point Partner to Deliver World-Class Communication Technologies...

Zurich, Switzerland – February 7, 2024 – Mitto, an innovative provider of global omnichannel communications solutions, announced today that it has partnered with First Point, a leading information and [...]

Zurich, Switzerland – February 7, 2024 – Mitto, an innovative provider of global omnichannel communications solutions, announced today that it has partnered with [...]

Mitto and MoEngage Launch Strategic Customer Communications Partnership...

Zurich, Switzerland – February 21, 2024 – Mitto, a dominant global omnichannel communications provider announced today that it entered a strategic partnership with MoEngage, an industry-leading insight-led customer engagement [...]

Zurich, Switzerland – February 21, 2024 – Mitto, a dominant global omnichannel communications provider announced today that it entered a strategic partnership with [...]

Enhancing Airline Customer Experience Through SMS, WhatsApp, and Beyond...

In an era where air travel is indispensable, the quest for a seamless journey is paramount. Despite the advancements, passengers still face hurdles that dampen their flying experience. [...]

In an era where air travel is indispensable, the quest for a seamless journey is paramount. Despite the advancements, passengers still face [...]

3 Practical CPaaS Use Cases for Every SMB...

Stellar customer experiences and prompt communication are paramount for small businesses across all industries. From travel and retail to salons and spas, today’s consumers want personalized engagement and [...]

Stellar customer experiences and prompt communication are paramount for small businesses across all industries. From travel and retail to salons and spas, [...]

3 Valuable Benefits of CPaaS Solutions for Small Businesses...

Looking for exciting new ways to engage customers? If not, it’s time you should. Consumer demands are at an all-time high. And they’ll only continue rising as we [...]

Looking for exciting new ways to engage customers? If not, it’s time you should. Consumer demands are at an all-time high. And [...]

HEYSPEED’s Global Reach Enhanced: Partnering with Mitto for Superior SMS Delivery in Latin America...

Headquartered in Hong Kong, HEYSPEED Technology Co., Limited is a technology company that provides an international cloud communications platform and localized conversational business solutions, including SMS, voice, and [...]

Headquartered in Hong Kong, HEYSPEED Technology Co., Limited is a technology company that provides an international cloud communications platform and localized conversational [...]

Enhancing Enterprise Communication: Mitto’s High-Volume Messaging Solutions...

In the fast-paced digital world, enterprise brands face unique challenges in maintaining consistent and effective communication with their vast customer base. The key to staying ahead? High-volume messaging [...]

In the fast-paced digital world, enterprise brands face unique challenges in maintaining consistent and effective communication with their vast customer base. The [...]

The Future of Gaming: Harnessing the Power of Mobile Messaging...

The global gaming landscape is undergoing a seismic transformation. Thanks to remarkable technological advancements, the barriers to entry for online gaming have never been lower. Modern players yearn [...]

The global gaming landscape is undergoing a seismic transformation. Thanks to remarkable technological advancements, the barriers to entry for online gaming have [...]

Maximize Digital Marketing ROI with Mitto’s Advanced SMS API Integration Capabilities for Mapp Users...

In his inspirational 2010 TED talk, author and creative director David McCandless famously said, “Data is the new soil.” And from this soil sprouts digital marketing success. Over [...]

In his inspirational 2010 TED talk, author and creative director David McCandless famously said, “Data is the new soil.” And from this [...]

Revolutionizing Customer Experience in Delivery and Logistics: A Comprehensive Guide...

In a world where customer expectations are soaring, particularly in delivery and logistics, businesses face the significant challenge of providing exemplary service throughout the entire customer journey. This [...]

In a world where customer expectations are soaring, particularly in delivery and logistics, businesses face the significant challenge of providing exemplary service [...]

Discover the Journey of an SMS...

At Mitto, we guarantee the fastest and most cost-effective delivery of your messages. Our dedicated platform stands as a testament to this promise. Dive into the mechanics behind [...]

At Mitto, we guarantee the fastest and most cost-effective delivery of your messages. Our dedicated platform stands as a testament to this [...]

Miss the Mark? Set Yourself Up for Q1 Success with These Omnichannel Tools...

January is a bittersweet month for many folks. The cozy glow of the holidays is in the rearview. Vacation is over, the kids are back to school and [...]

January is a bittersweet month for many folks. The cozy glow of the holidays is in the rearview. Vacation is over, the [...]

YoniTech’s Strategic A2P Advancement with Mitto’s Direct Connections...

Established in 2015, Jiaxing Optimal IT Co., Ltd, known as YoniTech, is dedicated to providing integrated communication cloud services for global enterprises. With a presence in China, Singapore, [...]

Established in 2015, Jiaxing Optimal IT Co., Ltd, known as YoniTech, is dedicated to providing integrated communication cloud services for global enterprises. [...]

Staffing Agency Fourmis Boosts Event Attendance Rates to 95% with Mitto...

Headquartered in Slovakia, Fourmis is a human resources and recruitment agency serving multiple sectors, including the food, automotive, and electrical engineering industries. The company is dedicated to improving [...]

Headquartered in Slovakia, Fourmis is a human resources and recruitment agency serving multiple sectors, including the food, automotive, and electrical engineering industries. [...]

Baby Food Importer Kibid Boosts User Security and Trust with Mitto...

For over 30 years, Kibid has been a leading importer and distributor of acclaimed baby food brands Aptamil, Bebelac, Nutricia and Milupa manufactured by Danone, a multinational food [...]

For over 30 years, Kibid has been a leading importer and distributor of acclaimed baby food brands Aptamil, Bebelac, Nutricia and Milupa [...]

Texting Tactics: Naughty or Nice? Mastering Omnichannel Communication!...

Ho ho ho, festive friends! As we gear up for the most wonderful time of the year, let’s take a moment to chat about something that’s just as [...]

Ho ho ho, festive friends! As we gear up for the most wonderful time of the year, let’s take a moment to [...]

YoniTech’s Strategic A2P Advancement with Mitto’s Direct Connections...

Established in 2015, Jiaxing Optimal IT Co., Ltd, known as YoniTech, is dedicated to providing integrated communication cloud services for global enterprises. With a presence in China, Singapore, [...]

Established in 2015, Jiaxing Optimal IT Co., Ltd, known as YoniTech, is dedicated to providing integrated communication cloud services for global enterprises. [...]

New Survey Reveals 70% of UK Consumers Demand Multiple Online Shopping Contact Points...

A further 61% of respondents prefer to have customer service interactions with brands over digital channels rather than in-person, with 94% of respondents expecting quick responses when they [...]

A further 61% of respondents prefer to have customer service interactions with brands over digital channels rather than in-person, with 94% of [...]

5 Digital Holiday Marketing Campaign Ideas for Small Businesses...

It’s December, and the holidays are in full swing! Small businesses must engage as many shoppers as possible, with the holiday season accounting for as much as 25% [...]

It’s December, and the holidays are in full swing! Small businesses must engage as many shoppers as possible, with the holiday season [...]

Black Friday Is Over… Now the Omnichannel Fun Begins...

As we enter December, one of the most chaotic shopping holidays in the world has finally come to a close. It wasn’t enough to just move the chaos [...]

As we enter December, one of the most chaotic shopping holidays in the world has finally come to a close. It wasn’t [...]

4 Reasons for SMS Delivery Issues and How to Fix Them...

Engaging customers worldwide via SMS can get tricky, especially in regions with decreasing message quality and stringent regulations. Countries have different policies on what type of SMS traffic [...]

Engaging customers worldwide via SMS can get tricky, especially in regions with decreasing message quality and stringent regulations. Countries have different policies [...]

Parcel Delivery Provider Reduces SMS Costs By 40% With Mitto...

After partnering with Mitto, a leading parcel delivery provider (serving a majority of consumers in Thailand) optimized security with OTP while reducing SMS delivery costs by 40%. Use [...]

After partnering with Mitto, a leading parcel delivery provider (serving a majority of consumers in Thailand) optimized security with OTP while reducing [...]

Mitto on the Street: Boston...

I’m walking the streets of Boston, just 27 miles from Plymouth, where the pilgrims celebrated the first Thanksgiving. I must admit, it’s my favorite holiday of the year. [...]

I’m walking the streets of Boston, just 27 miles from Plymouth, where the pilgrims celebrated the first Thanksgiving. I must admit, it’s [...]

Why every FinTech needs a re-engagement campaign now...

Years from now, it will be next to impossible to explain to a younger generation what the ‘meme stock’ era was all about. One could refer them to [...]

Years from now, it will be next to impossible to explain to a younger generation what the ‘meme stock’ era was all [...]

Your Complete Mobile Commerce Power Playbook for the 2023 Holiday Shopping Season...

Mobile devices have become a fundamental part of consumers’ holiday shopping experiences. Over 55% of customers plan to buy at least one holiday gift from their smartphone or [...]

Mobile devices have become a fundamental part of consumers’ holiday shopping experiences. Over 55% of customers plan to buy at least one [...]

Omnichannel Communications Is a Sure Bet for the Online Gaming Industry...

In the breakneck, high-stakes world of gambling, agility is everything. As more players move from casino floors to mobile apps, gaming brands must embrace omnichannel communication strategies that [...]

In the breakneck, high-stakes world of gambling, agility is everything. As more players move from casino floors to mobile apps, gaming brands [...]

What Taylor Swift and Travis Kelce Can Teach Us About Platform Exposure...

It’s November, and the most streamed artist in a single day in Spotify history is unsurprisingly Taylor Swift – she broke her own record. She also has the most [...]

It’s November, and the most streamed artist in a single day in Spotify history is unsurprisingly Taylor Swift – she broke her [...]

What “Customer First” Means at Mitto: Q+A with CSM...

People are the backbone of everything we do at Mitto. Our employees, and their tireless dedication to our customers are what make our company function and what help [...]

People are the backbone of everything we do at Mitto. Our employees, and their tireless dedication to our customers are what make [...]

2FA: Still FinTech’s Best Defense Against Cybercrimes in 2023...

Cyberattacks remain among the FinTech sector’s most significant challenges. As the industry’s international scale and digital interconnectivity continue to grow, FinTech is becoming an increasingly lucrative target for [...]

Cyberattacks remain among the FinTech sector’s most significant challenges. As the industry’s international scale and digital interconnectivity continue to grow, FinTech is [...]

SMS Campaigns Have Never Been Easier...

As a marketer, you know the power of SMS. With open rates over 90%, SMS delivers your message directly into the hands of your customers. But running effective [...]

As a marketer, you know the power of SMS. With open rates over 90%, SMS delivers your message directly into the hands [...]

Plug and Play Your Contact Lists for Easy SMS Marketing...

The modern marketer is constantly trying to figure out the best way to reach their target audience, which includes carefully considering the best communications channel. If you’ve been [...]

The modern marketer is constantly trying to figure out the best way to reach their target audience, which includes carefully considering the [...]

Mitto on the Street – Los Angeles...

Welcome back to Mitto on the Street; today, we’re in Los Angeles, taking in a beautiful summer day from a public golf course in Venice Beach. We wanted [...]

Welcome back to Mitto on the Street; today, we’re in Los Angeles, taking in a beautiful summer day from a public golf [...]

Why Mitto? Big Tech Saves Millions With Routing AI and Global Connectivity...

Picture it: You’re a powerhouse brand with countless users worldwide interacting on your platform every single second of the day. These interactions require access to the highest quality [...]

Picture it: You’re a powerhouse brand with countless users worldwide interacting on your platform every single second of the day. These interactions [...]

Mitto Expands Access to the Power of WhatsApp for Sales and Marketing Through Oracle Marketplace...

Mitto’s WhatsApp Business integration allows Oracle Responsys users to engage and support customers at scale. Zurich, Switzerland – September 28, 2023 – Mitto, a leading provider of global [...]

Mitto’s WhatsApp Business integration allows Oracle Responsys users to engage and support customers at scale. Zurich, Switzerland – September 28, 2023 – [...]

How Conversations Levels Up Your Customer Experience...

These days, communication channels just keep proliferating. Between SMS, social media, messaging tools, and live chats, it seems like a new one pops up every day, each with [...]

These days, communication channels just keep proliferating. Between SMS, social media, messaging tools, and live chats, it seems like a new one [...]

Kingsoft Boosts Customer Satisfaction and Security with Mitto...

Founded in 1988 by Qiu Bojun, Kingsoft Corporation is an international software development company offering office and internet security software. Kingsoft operates four subsidiaries: WPS Office software, Seasun [...]

Founded in 1988 by Qiu Bojun, Kingsoft Corporation is an international software development company offering office and internet security software. Kingsoft operates [...]

Mitto Positioned in the 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service...

Inclusion based on Ability to Execute and Completeness of Vision Zurich, Switzerland – September 21, 2023 – Mitto, a leading provider of global omnichannel communications solutions, today announced [...]

Inclusion based on Ability to Execute and Completeness of Vision Zurich, Switzerland – September 21, 2023 – Mitto, a leading provider of [...]

Global Beauty Brand WYCON Cosmetics Drives SMS Deliverability and Marketing Campaign ROI With Mitto...

Founded in 2009 by entrepreneurs Gianfranco Satta and Raffaella Pagano , WYCON Cosmetics is an Italian makeup and skincare brand that makes high-quality, cruelty-free products accessible to everyday [...]

Founded in 2009 by entrepreneurs Gianfranco Satta and Raffaella Pagano , WYCON Cosmetics is an Italian makeup and skincare brand that makes [...]

The Long Code: 15 Years in A2P Account Management...

Lara Mariantoni has worked alongside some of the world’s largest brands for over 15 years, serving as their conduit to reliable global communications. In her role as a [...]

Lara Mariantoni has worked alongside some of the world’s largest brands for over 15 years, serving as their conduit to reliable global [...]

Mitto Named “Best in Conversational Marketing” as Interest Soars at Industry Events...

Following MarTech category recognition, Mitto shares innovative integration solutions with Dreamforce and INBOUND attendees   Zurich, Switzerland – September 13, 2023 – Mitto, a leading provider of global [...]

Following MarTech category recognition, Mitto shares innovative integration solutions with Dreamforce and INBOUND attendees   Zurich, Switzerland – September 13, 2023 – [...]

3 Tips for Seamless Customer Onboarding...

Your brand gets only one chance to make a great first impression, and memorable experiences start with seamless onboarding. Unfortunately, 90% of consumers think businesses could do better [...]

Your brand gets only one chance to make a great first impression, and memorable experiences start with seamless onboarding. Unfortunately, 90% of [...]

Digital Payments Provider Scales Business Operations with Mitto’s Customized Viber Solution...

A globally recognized financial services and digital payments company serving millions of customers across Southeast Asia (SEA) wanted a more effective way to engage and attract users. With [...]

A globally recognized financial services and digital payments company serving millions of customers across Southeast Asia (SEA) wanted a more effective way [...]

Leading FinTech Company Maximizes SMS Delivery Speed and Reliability with Mitto...

A leading European FinTech company harnessed the power of Mitto’s world-class SMS API solutions and advanced AI-driven routing platform to authenticate and notify users about crucial information regarding [...]

A leading European FinTech company harnessed the power of Mitto’s world-class SMS API solutions and advanced AI-driven routing platform to authenticate and [...]

Start Sending SMS Campaigns and Connect to HubSpot in Four Simple Steps...

Users of HubSpot are no doubt aware of its power as a CRM powerhouse that assists businesses with sales, marketing, operations and even content management. What you might [...]

Users of HubSpot are no doubt aware of its power as a CRM powerhouse that assists businesses with sales, marketing, operations and [...]

3 Ways Sports Betting and Gambling Brands Can Hit It Big with SMS...

Gone are the days of walking into a casino and sitting down at the poker table. Smartphones now give us all the excitement of a casino right in [...]

Gone are the days of walking into a casino and sitting down at the poker table. Smartphones now give us all the [...]

Mitto to Attend Groceryshop, Share Value of Omnichannel Engagement...

Zurich, Switzerland – August 28, 2023 – Mitto, a leading provider of global omnichannel communications solutions, will be attending Groceryshop, the leading convention for grocery and CPG brands, [...]

Zurich, Switzerland – August 28, 2023 – Mitto, a leading provider of global omnichannel communications solutions, will be attending Groceryshop, the leading [...]

Overcome These 4 Brand and Consumer Pain Points with Omnichannel...

Both brands and customers have their unique pain points. Consumers are frustrated by inconsistent experiences and delayed support responses. On the other hand, businesses need help with soaring [...]

Both brands and customers have their unique pain points. Consumers are frustrated by inconsistent experiences and delayed support responses. On the other [...]

Why CX Matters Most in the Last Mile...

Sales from online purchases skyrocketed during the global pandemic due to lockdowns and social distancing. Since customers couldn’t buy items in brick-and-mortar stores, they made their purchases online. [...]

Sales from online purchases skyrocketed during the global pandemic due to lockdowns and social distancing. Since customers couldn’t buy items in brick-and-mortar [...]

5 SMS Templates for Salons That Are a Cut Above the Rest...

We all want to look good. So, it should come as no surprise that the hair salon industry is worth $48.3 billion. That doesn’t mean that salon owners [...]

We all want to look good. So, it should come as no surprise that the hair salon industry is worth $48.3 billion. [...]

Mitto on the Street: Stockholm...

We were curious to see first-hand how omnichannel communication affects regular people’s lives when they are on the move. Recently, we caught up with some folks in Stockholm, [...]

We were curious to see first-hand how omnichannel communication affects regular people’s lives when they are on the move. Recently, we caught [...]

Unveiling the Journey: A Chat with Our Head of Business Operations...

Curious to know why an industry expert chose Mitto for his next leadership role? Interested in the messaging trends that keep him engaged? Join us for an inspiring [...]

Curious to know why an industry expert chose Mitto for his next leadership role? Interested in the messaging trends that keep him [...]

Award-Winning Airline Optimized Mission-Critical Messaging Performance While Significantly Reducing Support Costs with Mitto...

Recognized as one of Europe’s best low-cost airlines by Skytrax, a leading high-volume airline leveraged Mitto’s best-in-class SMS API solutions and AI-powered platform to maximize mission-critical updates. This [...]

Recognized as one of Europe’s best low-cost airlines by Skytrax, a leading high-volume airline leveraged Mitto’s best-in-class SMS API solutions and AI-powered [...]

Summer Packing List: Time to Take Advantage of «Revenge Travel»...

After three long years with some degree of life interruption due to the Covid-19 pandemic, the summer of 2023 looks to be a bright spot for those in [...]

After three long years with some degree of life interruption due to the Covid-19 pandemic, the summer of 2023 looks to be [...]

Closing the Deal in Hospitality...

Over three years after the start of the global pandemic, the travel and hospitality industry is alive and well. With 62% of Americans planning to spend more on [...]

Over three years after the start of the global pandemic, the travel and hospitality industry is alive and well. With 62% of [...]

Omnichannel Communications for the Hospitality and Travel Industry: Unlocking Better Customer Experiences...

Consumers demand seamless experiences across all touchpoints in the modern digital landscape. With 90% of travelers doing online research and 82% booking via those same digital channels, this [...]

Consumers demand seamless experiences across all touchpoints in the modern digital landscape. With 90% of travelers doing online research and 82% booking [...]

Why brands need SMS as a backup plan for WhatsApp...

The heart of every robust omnichannel strategy revolves around finding your customers where they are. Generally, this includes leveraging multiple channels based on your specific need and the [...]

The heart of every robust omnichannel strategy revolves around finding your customers where they are. Generally, this includes leveraging multiple channels based [...]

Guangdong Zhonghe Lianyun Technology Co., Ltd. Improves CX with Mitto’s Fast, Reliable SMS Delivery...

Guangdong Zhonghe Lianyun Technology Co., Ltd. provides powerful, affordable bulk SMS services to clients internationally. As a company whose ethos is deeply rooted in customer satisfaction, Guangdong Zhonghe [...]

Guangdong Zhonghe Lianyun Technology Co., Ltd. provides powerful, affordable bulk SMS services to clients internationally. As a company whose ethos is deeply [...]

5 Ways to Accelerate Your Customer Service Response Time...

When it comes to exceptional customer service and support, today’s consumers expect nothing but the best. Customer demands are on the rise. That’s because they no longer have [...]

When it comes to exceptional customer service and support, today’s consumers expect nothing but the best. Customer demands are on the rise. [...]

Reengage Existing Customers with These 5 SMS Remarketing Strategies...

SMS marketing demands much more than blasting thousands of texts to opted-in consumers. It requires thoughtful strategies that will attract new customers while re-engaging and retaining existing ones. [...]

SMS marketing demands much more than blasting thousands of texts to opted-in consumers. It requires thoughtful strategies that will attract new customers [...]

How to Achieve Harmony Between SMS Compliance and CX...

Disclaimer: This article is for informational purposes only. You should always consult your legal counsel for advice on specific compliance issues.   By now, every savvy marketer knows [...]

Disclaimer: This article is for informational purposes only. You should always consult your legal counsel for advice on specific compliance issues.   [...]

The Best Channels for Small Business Marketing...

Since the world’s first small business opened its doors, brands have used marketing campaigns to convince customers to buy.   Marketing methods of yore, including radio jingles and [...]

Since the world’s first small business opened its doors, brands have used marketing campaigns to convince customers to buy.   Marketing methods [...]

5 Omnichannel Customer Service Best Practices for Maintaining Customer Relationships...

Your products or services might be the best in the world, but that doesn’t automatically guarantee sustainable success. Consumers are a pivotal part of your sales performance, and [...]

Your products or services might be the best in the world, but that doesn’t automatically guarantee sustainable success. Consumers are a pivotal [...]

5 Stellar Examples of SMS Conversational Commerce Marketing...

In days of yore, all brands needed to land new customers were quality products priced to sell. Today, the customer experience and conversational commerce take precedence. One-third of [...]

In days of yore, all brands needed to land new customers were quality products priced to sell. Today, the customer experience and [...]

7 Powerful SMS Templates for Restaurants...

As a restaurant owner, your main goal is to pack your establishment with patrons daily. Having a line of loyal customers waiting outside your door is even better. [...]

As a restaurant owner, your main goal is to pack your establishment with patrons daily. Having a line of loyal customers waiting [...]

A Small Business Owner’s Complete Guide to SMS Marketing...

Each day, people send about 23 billion text messages worldwide. This equates to 270,00 texts being sent every second.   Texting has transformed the way people communicate with [...]

Each day, people send about 23 billion text messages worldwide. This equates to 270,00 texts being sent every second.   Texting has [...]

Organizing Omnichannel Marketing Content ...

Today’s brands have expansive ecosystems spanning numerous channels. While maintaining a cohesive customer experience across all channels is essential, brands must tweak their content according to the platforms [...]

Today’s brands have expansive ecosystems spanning numerous channels. While maintaining a cohesive customer experience across all channels is essential, brands must tweak [...]

Custom Built Solution + SMS Industry Expertise Extends YY’s Reach in Growing Markets...

YY (JOYY) is one of the world’s largest video-based social networks with over 300 million users primarily in Southeast Asia. They have been listed on the NASDAQ since [...]

YY (JOYY) is one of the world’s largest video-based social networks with over 300 million users primarily in Southeast Asia. They have [...]

Five Top Tech Trends Transforming eCommerce...

In a post-pandemic world, brands do everything they can to amplify their digital presence. That’s because more consumers are shopping online now than ever before. In fact, over [...]

In a post-pandemic world, brands do everything they can to amplify their digital presence. That’s because more consumers are shopping online now [...]

Roche, the World’s Largest Biotech Company, Boosted Open Rates to 75% Using Mitto Conversations...

Founded in 1896, Roche is the world’s largest biotech company and a leading provider of in-vitro diagnostics and pharmaceuticals for infectious diseases, immunology, oncology ophthalmology, and diseases of [...]

Founded in 1896, Roche is the world’s largest biotech company and a leading provider of in-vitro diagnostics and pharmaceuticals for infectious diseases, [...]

Top 4 Mistakes to Avoid for Instagram Messaging Success...

While it initially started as a platform for sharing personal photos with family and friends, Instagram has blossomed into a mammoth social platform with over 1.4 billion active [...]

While it initially started as a platform for sharing personal photos with family and friends, Instagram has blossomed into a mammoth social [...]

4 Ways Conversational Commerce Helps Brands Overcome CX Challenges...

The customer experience (CX) reigns supreme in the modern eCommerce landscape. Today’s consumers are more concerned with the experiences brands deliver than the quality of the products they [...]

The customer experience (CX) reigns supreme in the modern eCommerce landscape. Today’s consumers are more concerned with the experiences brands deliver than [...]

Almost Half of Consumers in the Middle East Prefer Chat Apps and SMS Over Email for Brand Communications...

Omnichannel communication is critical for the region, as more than two-thirds of consumers require the flexibility to communicate on a variety of channels   Zurich, Switzerland – May [...]

Omnichannel communication is critical for the region, as more than two-thirds of consumers require the flexibility to communicate on a variety of [...]

5 Reasons Why Your SMS Subscribers Opt-Out and How to Fix It...

It’s no secret that SMS is a smart strategy for engaging consumers. With open rates vastly exceeding email, SMS is a powerful tool for enticing new customers or retargeting [...]

It’s no secret that SMS is a smart strategy for engaging consumers. With open rates vastly exceeding email, SMS is a powerful tool [...]

SMS Segmentation: Smart Strategies to Drive Personalization...

Have you ever received an impersonal birthday gift from a friend or relative that didn’t align with your unique interests or style? While you were thankful, you might [...]

Have you ever received an impersonal birthday gift from a friend or relative that didn’t align with your unique interests or style? [...]

How to Keep Flexibility and the “Human Factor” Alive in FinTech...

The ever-changing technological landscape has transformed the way we interact with financial services. People no longer have to drive to their local bank to deposit a physical check [...]

The ever-changing technological landscape has transformed the way we interact with financial services. People no longer have to drive to their local [...]

5 SMS Templates for Entertainment Venues...

If you’re an entertainment venue manager or event promoter, you know how essential it is to generate buzz about live events. The more people who know about a [...]

If you’re an entertainment venue manager or event promoter, you know how essential it is to generate buzz about live events. The [...]

How to Win Over Holiday Shoppers with SMS...

Have you ever missed an impossible-to-book appointment? You swear you put it in your calendar for 2 pm, but 4 pm rolls around, and you realize you got [...]

Have you ever missed an impossible-to-book appointment? You swear you put it in your calendar for 2 pm, but 4 pm rolls [...]

Cingreen Drives Customer Satisfaction and Unlocks Cost-Efficiency with Mitto...

Cingreen is a mobile data applications and development company specializing in phone verification, mobile application service development, and big data marketing and promotions. They aim to provide low-cost, [...]

Cingreen is a mobile data applications and development company specializing in phone verification, mobile application service development, and big data marketing and [...]

7 Omnichannel Trends Every Brand Needs to Know About in 2023...

Omnichannel marketing has become more ubiquitous with each passing year. Every brand has hopped on the omnichannel bandwagon, leveraging multiple channels to better engage and support customers while [...]

Omnichannel marketing has become more ubiquitous with each passing year. Every brand has hopped on the omnichannel bandwagon, leveraging multiple channels to [...]

SMS: Meet the Marketing Channel of the Future...

It’s no surprise that people love their smartphones. But during the initial wave of the global pandemic, our smartphones became more than a luxury—they became lifelines. Social distancing [...]

It’s no surprise that people love their smartphones. But during the initial wave of the global pandemic, our smartphones became more than [...]

How Omnichannel Messaging Can Enhance Your Account-Based Marketing Strategy...

The business-to-business (B2B) landscape is wildly different from just five years ago. With more significant buying segments, increasingly complex sales funnels, and critical decision-makers now conducting independent research, [...]

The business-to-business (B2B) landscape is wildly different from just five years ago. With more significant buying segments, increasingly complex sales funnels, and [...]

5 Best Social Chatting Apps for Building Strong Customer Connections Based on Demographics...

In today’s hyper-connected world, social chatting apps aren’t just a luxury for brands. They’re a necessity. It’s an effective way to meet your customers where they already are, [...]

In today’s hyper-connected world, social chatting apps aren’t just a luxury for brands. They’re a necessity. It’s an effective way to meet [...]

Talk TO Your Customers, Not AT Them on Viber...

With the rise of mobile commerce, more consumers now than ever before prefer interacting with brands via messaging apps, including Viber.  While using Facebook, Instagram, Twitter, and WhatsApp are effective ways to meet customers where [...]

With the rise of mobile commerce, more consumers now than ever before prefer interacting with brands via messaging apps, including Viber.  While using Facebook, Instagram, Twitter, and WhatsApp are [...]

Why Brands Should Be Taking Advantage of Real-Time Marketing...

What can you accomplish in 60 seconds? Maybe you can make your bed, drink a glass of water, or floss your teeth. But while you’re struggling to complete one [...]

What can you accomplish in 60 seconds? Maybe you can make your bed, drink a glass of water, or floss your teeth. But [...]

12 Viber statistika koje brendovi ne mogu ignorisati...

Pri kreiranju marketinške strategije, vrlo je važno da iskoristite sve dostupne kanale kako biste privukli nove kupce i održali odnose sa postojećim. Iako mnogi brendovi u Srbiji i [...]

Pri kreiranju marketinške strategije, vrlo je važno da iskoristite sve dostupne kanale kako biste privukli nove kupce i održali odnose sa postojećim. [...]

Mitto Integrates Shopify, Enabling A2P Messaging for Brands...

93% of consumers leave e-commerce carts abandoned, nearly ¾  are likely to return an abandoned digital shopping cart when sent an SMS reminder, new Mitto research reveals   [...]

93% of consumers leave e-commerce carts abandoned, nearly ¾  are likely to return an abandoned digital shopping cart when sent an SMS [...]

7 SMS Templates for Retailers...

Did you know humans send 23 billion texts per day worldwide?  Texting doesn’t require an internet connection or an app. With 90% of the world’s population having access to an [...]

Did you know humans send 23 billion texts per day worldwide?  Texting doesn’t require an internet connection or an app. With 90% of the [...]

12 Viber Statistics Brands Cannot Ignore...

Is your brand already on Facebook, Instagram, Twitter, and WhatsApp? If so, bravo! But are you on Viber? If not, you’re missing out on a ton of opportunities to engage customers all across [...]

Is your brand already on Facebook, Instagram, Twitter, and WhatsApp? If so, bravo! But are you on Viber? If not, you’re missing out on a ton of [...]

Viber Business’s New Products Optimize the Customer Experience...

With over one-billion users worldwide and 70+ million interactions every hour, Viber is a powerful customer engagement tool. Brands can use Viber Business Messages as a single channel [...]

With over one-billion users worldwide and 70+ million interactions every hour, Viber is a powerful customer engagement tool. Brands can use Viber [...]

Bayt, MENA’s Largest Talent Marketplace, Reduced SMS Costs By 37% With Mitto...

Headquartered in Dubai, Bayt is the leading job site in the Middle East and North Africa (MENA). Recognized as the “Leading e-Commerce Website in the Pan Arab Region” [...]

Headquartered in Dubai, Bayt is the leading job site in the Middle East and North Africa (MENA). Recognized as the “Leading e-Commerce [...]

15below Used Mitto to Consistently Engage Customers with High-Quality, Cost-Effective SMS Communications...

15below is a privately-owned software development company specializing in personalized passenger communications for the travel industry. Their messaging platform can seamlessly integrate into airline, rail, and travel companies’ [...]

15below is a privately-owned software development company specializing in personalized passenger communications for the travel industry. Their messaging platform can seamlessly integrate [...]

How to Use SMS to Keep Your Customers Healthy...

In a post-pandemic world, face-to-face interactions have become few and far between. As such, many businesses started using digital messaging services to provide customers with exceptional support and [...]

In a post-pandemic world, face-to-face interactions have become few and far between. As such, many businesses started using digital messaging services to [...]

Nearly Half of Consumers are More Likely to Make a Purchase Based on Personalized Communications Compared to a Super Bowl Ad...

Mitto survey finds spending $7 million on a Super Bowl ad may increase overall brand awareness, but is less likely to elicit a response from a consumer; Super [...]

Mitto survey finds spending $7 million on a Super Bowl ad may increase overall brand awareness, but is less likely to elicit [...]

Cinco dicas para usar o SMS para cuidados de saúde e bem-estar...

A COVID-19 mudou para sempre o cenário dos cuidados de saúde. Devido aos protocolos de distanciamento social, o setor foi forçado a adotar consultas virtuais, telessaúde e SMS [...]

A COVID-19 mudou para sempre o cenário dos cuidados de saúde. Devido aos protocolos de distanciamento social, o setor foi forçado a [...]

5 Tips for Using SMS for Healthcare and Wellness...

COVID-19 forever changed the healthcare landscape. Due to social distancing protocols, the industry was forced to embrace virtual appointments, telehealth, and SMS for healthcare. Instead of visiting their [...]

COVID-19 forever changed the healthcare landscape. Due to social distancing protocols, the industry was forced to embrace virtual appointments, telehealth, and SMS [...]

Mitto Enables A2P Messaging in Pacific Islands Through Direct Connectivity Across the Remote Region...

Company’s global reach now includes the underserved and under-connected Pacific Islands, including Micronesia, Papua New Guinea and American Samoa   ZURICH, Switzerland — January 12, 2023 — Mitto, [...]

Company’s global reach now includes the underserved and under-connected Pacific Islands, including Micronesia, Papua New Guinea and American Samoa   ZURICH, Switzerland [...]

Over Two-Thirds of Consumers Welcomed Communication from Unknown Brands During the Holiday Shopping Season...

Mitto survey finds that brands’ increased communication during Black Friday/Cyber Monday was highly effective, spurring more purchasing behavior than last year   Zurich, Switzerland – Dec. 15, 2022 [...]

Mitto survey finds that brands’ increased communication during Black Friday/Cyber Monday was highly effective, spurring more purchasing behavior than last year   [...]

Informe latinoamericano destaca importancia de comunicaciones omnicanal en banca y fintech...

La encuesta realizada por Mitto en Argentina, México, Perú, y Colombia expuso que el 60% de usuarios aún eligen ir a sucursales para comunicarse con su entidad bancaria, [...]

La encuesta realizada por Mitto en Argentina, México, Perú, y Colombia expuso que el 60% de usuarios aún eligen ir a sucursales [...]

Growsari Reduced SMS Service Costs By 30% with Mitto...

Founded in 2016, Growsari is a B2B eCommerce startup that helps the Philippines’ over one million sari-sari stores (neighborhood mom-and-pop convenience stores) grow their incomes and manage their [...]

Founded in 2016, Growsari is a B2B eCommerce startup that helps the Philippines’ over one million sari-sari stores (neighborhood mom-and-pop convenience stores) [...]

How to Win Over Holiday Shoppers with SMS...

No two shoppers are the same, and brands should never take a one-size-fits-all approach when engaging these consumers. While some folks spend hours agonizing over the perfect present [...]

No two shoppers are the same, and brands should never take a one-size-fits-all approach when engaging these consumers. While some folks spend [...]

“Faça a festa” nas comemorações de fim de ano com as comunicações omnichannel...

Assim como no ano passado, a temporada de compras natalinas de 2021 apresentou desafios únicos às marcas. A escassez da cadeia de suprimentos, as altas expectativas do consumidor [...]

Assim como no ano passado, a temporada de compras natalinas de 2021 apresentou desafios únicos às marcas. A escassez da cadeia de [...]

É hora de se preparar para as compras de fim de ano...

Férias em julho? Não exatamente. Mas é hora de começar a se preparar para o caos inevitável. A temporada de compras natalinas do ano passado apresentou novos desafios [...]

Férias em julho? Não exatamente. Mas é hora de começar a se preparar para o caos inevitável. A temporada de compras natalinas [...]

5 SMS Campaigns for Holiday Shopping That Are Elfin Amazing...

The holiday shopping season is upon us. From Black Friday and Cyber Monday to last-minute gift shopping, this time of year is extremely lucrative for businesses of all [...]

The holiday shopping season is upon us. From Black Friday and Cyber Monday to last-minute gift shopping, this time of year is [...]

Omnichannel Messaging is Critical for a Positive Customer Experience, says two-thirds of SMBs...

Mitto survey finds majority of SMBs believe their customer experience is as good as or better than an enterprise thanks to high customer satisfaction   Zurich, Switzerland – [...]

Mitto survey finds majority of SMBs believe their customer experience is as good as or better than an enterprise thanks to high [...]

Reliable Deliverability Increases Customer Satisfaction and Deeper Levels of Trust...

iCard was founded in 2007 and, since then, has revolutionised e-money products, transforming them into modern digital tools. Headquartered in Varna, Bulgaria, the international fintech company provides end-to-end [...]

iCard was founded in 2007 and, since then, has revolutionised e-money products, transforming them into modern digital tools. Headquartered in Varna, Bulgaria, [...]

Esta es la época para las compras de las fiestas...

La temporada de compras para las fiestas del año pasado planteó nuevos desafíos únicos que es probable que las marcas vuelvan a enfrentar en 2022. Un incremento en [...]

La temporada de compras para las fiestas del año pasado planteó nuevos desafíos únicos que es probable que las marcas vuelvan a [...]

Aprovechar las fiestas con comunicaciones omnicanal...

Al igual que el año pasado, la temporada de compras navideñas 2022 se perfila como otro reto para las marcas. La creciente demanda de los consumidores, el cambio [...]

Al igual que el año pasado, la temporada de compras navideñas 2022 se perfila como otro reto para las marcas. La creciente [...]

Ghoulishly Good Halloween SMS Campaigns...

There’s the delicious aroma of pumpkin spice in the crisp autumn air. Folks are flocking to apple orchards, and scary movies are streaming on everyone’s TV. That means [...]

There’s the delicious aroma of pumpkin spice in the crisp autumn air. Folks are flocking to apple orchards, and scary movies are [...]

El 45% de latinoamericanos dicen que las experiencias negativas con sus bancos se deben a una mala atención al cliente...

Mitto, proveedor líder de soluciones globales de comunicación omnicanal, anunció hoy los resultados de una nueva encuesta sobre la experiencia de servicio al cliente en entidades financieras latinoamericanas. [...]

Mitto, proveedor líder de soluciones globales de comunicación omnicanal, anunció hoy los resultados de una nueva encuesta sobre la experiencia de servicio [...]

FIIZY Increases Efficiency and Sustainable Quality with Mitto...

Leveraging data and API-powered networking technology, FIIZY connects businesses and financial institutions in order to deliver superior multi-lender financing solutions to consumers. Founded in 2015, FIIZY provides seamless [...]

Leveraging data and API-powered networking technology, FIIZY connects businesses and financial institutions in order to deliver superior multi-lender financing solutions to consumers. [...]

Aiodin Tech Immediately Saw an Increase in Deliverability and Click-through Rates with Mitto Solutions...

Aiodin Tech SDN BHD is a solutions-oriented business-to-business (B2B) organization that develops and maintains bespoke software and applications for large enterprises and small- and medium-sized business-to-consumer (B2C) companies, [...]

Aiodin Tech SDN BHD is a solutions-oriented business-to-business (B2B) organization that develops and maintains bespoke software and applications for large enterprises and [...]

90% of Americans would choose not to fly with an airline or stay in a hotel again after a negative customer support experience...

Survey findings from Mitto reveal how the airline and hospitality industries can develop quality customer support that Americans now expect   Zurich, Switzerland – August 29, 2022 – [...]

Survey findings from Mitto reveal how the airline and hospitality industries can develop quality customer support that Americans now expect   Zurich, [...]

Increase Retention with an SMS Loyalty Program Customers Will Love...

Customer retention and loyalty are essential to sustainable brand success. Not only are brand devotees more willing to buy more products, but 46% of consumers are willing to [...]

Customer retention and loyalty are essential to sustainable brand success. Not only are brand devotees more willing to buy more products, but [...]

Facebook Messenger: A Powerful Tool for Customer Support...

When you think of customer service, what comes to mind? Is it a bustling call center with agents alleviating customer complaints on the phone? Or do you conjure [...]

When you think of customer service, what comes to mind? Is it a bustling call center with agents alleviating customer complaints on [...]

Top 5 Customer Service Problems of 2022 and How to Fix Them...

It’s no surprise that when it comes to superior service, consumer expectations are higher than ever before. In order for brands to rise to the occasion, they must [...]

It’s no surprise that when it comes to superior service, consumer expectations are higher than ever before. In order for brands to [...]

Mitto, empresa líder en comunicaciones omnicanal, anuncia alianza con la nueva MVNO imowi by CATEL...

Siendo Mitto el único proveedor en alianza con todos los operadores de redes móviles de Argentina, permite a las empresas llegar a los más de 36 millones de [...]

Siendo Mitto el único proveedor en alianza con todos los operadores de redes móviles de Argentina, permite a las empresas llegar a [...]

Conversational Marketing: Driving Campaign Success...

One of the biggest metrics used for measuring the success of a marketing campaign is how much chatter it prompted about your brand. Was your campaign even a [...]

One of the biggest metrics used for measuring the success of a marketing campaign is how much chatter it prompted about your [...]

SMS vs. RCS: Benefits and Differences...

In today’s hyper-connected world, it’s never been easier for brands to interact with their customers. From Facebook Messenger and WhatsApp Business to SMS and RCS, there is a [...]

In today’s hyper-connected world, it’s never been easier for brands to interact with their customers. From Facebook Messenger and WhatsApp Business to [...]

‘Tis the Season to Prepare for Holiday Shopping...

Holidays in July? Not exactly. But it is time to start preparing for the inevitable chaos. Last year’s holiday shopping season posed unique new challenges that brands will [...]

Holidays in July? Not exactly. But it is time to start preparing for the inevitable chaos. Last year’s holiday shopping season posed [...]

5 SMS Campaigns to Heat Up the Summer Shopping Slump...

The sun is shining, the weather is gorgeous, and school is out for the season. But where are all of your customers?   While tourism and restaurants are [...]

The sun is shining, the weather is gorgeous, and school is out for the season. But where are all of your customers? [...]

How to Use Twitter for Better Customer Support...

For as long as there have been consumers, brands have strived to deliver the best support possible. However, in recent years, customer demands have been on the rise. [...]

For as long as there have been consumers, brands have strived to deliver the best support possible. However, in recent years, customer [...]

Why Should My Brand Use WhatsApp Business?...

WhatsApp is an internationally-available messaging platform owned by Meta Platforms, previously Facebook, Inc. With more than two billion users across 150 countries, WhatsApp is the most popular messaging [...]

WhatsApp is an internationally-available messaging platform owned by Meta Platforms, previously Facebook, Inc. With more than two billion users across 150 countries, [...]

6 WhatsApp Features to Benefit Your Brand in 2022...

Way back in 2009, two ex-Yahoo! executives created WhatsApp, now the world’s most widely-used instant messaging platform. But WhatsApp has recently grown to involve much more than one-to-one [...]

Way back in 2009, two ex-Yahoo! executives created WhatsApp, now the world’s most widely-used instant messaging platform. But WhatsApp has recently grown [...]

One-third of consumers would rather visit the dentist than converse with their bank after a negative customer experience...

Survey findings from Mitto reveal SMS and quality support are key to creating positive customer experiences in banking   Zurich, Switzerland – June 29, 2022 – Mitto, a [...]

Survey findings from Mitto reveal SMS and quality support are key to creating positive customer experiences in banking   Zurich, Switzerland – [...]

Two-Thirds of Gen Z favor text messaging over email during ecommerce interactions...

Survey findings from Mitto announced at Collision highlight necessity for omnichannel communications support in ecommerce Zurich, Switzerland – June 22, 2022 – Mitto, a leading provider of global [...]

Survey findings from Mitto announced at Collision highlight necessity for omnichannel communications support in ecommerce Zurich, Switzerland – June 22, 2022 – [...]

Level Up Your B2B Customer Experience Game with Chatbots...

These are the droids you’re looking for. It’s 2022, and of course, AI is the talk of the town. As customer demands continue to rise, even business-to-business (B2B) [...]

These are the droids you’re looking for. It’s 2022, and of course, AI is the talk of the town. As customer demands [...]

What Is Conversational Marketing and Why Should I Use It?...

The fact of the matter is that buyers are busy. Super busy. That’s why they want to engage with brands when it’s most convenient for them and on [...]

The fact of the matter is that buyers are busy. Super busy. That’s why they want to engage with brands when it’s [...]

5 Questions to Ask When Choosing an Omnichannel Communications Partner...

Are you considering adding an omnichannel communications partner to your existing tech stack? Maybe you want to upgrade your existing omnichannel platform to one with more advanced capabilities? [...]

Are you considering adding an omnichannel communications partner to your existing tech stack? Maybe you want to upgrade your existing omnichannel platform [...]

4 Best Practices for Google Business Messages...

The way customers engage with brands is changing. Around 75% of consumers now want to interact with businesses over private channels rather than traditional ones. By talking to [...]

The way customers engage with brands is changing. Around 75% of consumers now want to interact with businesses over private channels rather [...]

7 Valuable Benefits of SMS Scheduling...

It’s no secret that we’re dependent on our smartphones. In fact, a recent study even went as far as to say that our devices are “becoming our homes.” [...]

It’s no secret that we’re dependent on our smartphones. In fact, a recent study even went as far as to say that [...]

No Cap: Omnichannel is Essential for Attracting Gen-Z Consumers...

The oldest members of Generation Z (born between 1997 and 2012) are entering the workforce. Comfortable with all things digital and tech, Gen Z is the first generation [...]

The oldest members of Generation Z (born between 1997 and 2012) are entering the workforce. Comfortable with all things digital and tech, [...]

Mitto, empresa líder en comunicaciones omnicanal, anuncia su llegada a México...

La conectividad a través de todos los operadores de redes móviles de México permite a los clientes de Mitto llegar de forma rápida y eficaz a los más [...]

La conectividad a través de todos los operadores de redes móviles de México permite a los clientes de Mitto llegar de forma [...]

4 Ways to Boost Your Marketing Strategies with Omnichannel Messaging...

If you have a Facebook or Instagram account, you may have already experienced omnichannel marketing.   Let’s say you’re scrolling through your Instagram feed and an ad pops [...]

If you have a Facebook or Instagram account, you may have already experienced omnichannel marketing.   Let’s say you’re scrolling through your [...]

The Hidden Power of SMS...

As a seller of business solutions, my number one goal is to help brands achieve optimal results. Recently, this passion spilled over into my personal life. I’m always [...]

As a seller of business solutions, my number one goal is to help brands achieve optimal results. Recently, this passion spilled over [...]

Why Conversational CX Drives Business Success...

Conversations are fundamental to the human experience. They are at the heart of nurturing relationships, promoting connection, encouraging collaboration, and building trust.   Brands that embrace conversational commerce [...]

Conversations are fundamental to the human experience. They are at the heart of nurturing relationships, promoting connection, encouraging collaboration, and building trust. [...]

Tap into Latin America with Omnichannel Messaging...

Business is booming in Latin America. Especially digital business. In fact, ecommerce sales in Latin America are predicted to rise to a staggering $160 billion by 2025.   [...]

Business is booming in Latin America. Especially digital business. In fact, ecommerce sales in Latin America are predicted to rise to a [...]

Craft High-Converting Conversations with Data You Already Have...

The modern-day customer journey is not linear. With 51% of companies using at least eight different platforms to interact with consumers, many twists and turns are added to [...]

The modern-day customer journey is not linear. With 51% of companies using at least eight different platforms to interact with consumers, many [...]

Magical Moments in the Metaverse with Digital Messaging...

Ever since Facebook rebranded itself as Meta last October, there’s been a lot of buzz about the metaverse. Pegged to become a nearly $800 billion market in the coming [...]

Ever since Facebook rebranded itself as Meta last October, there’s been a lot of buzz about the metaverse. Pegged to become a [...]

5 Brands Crushing Customer Experience with Omnichannel...

A new breed of buyer is forcing brands to pivot their communication strategies. Today’s consumers demand real-time support from brands and lightning-fast responses. One in five customers will [...]

A new breed of buyer is forcing brands to pivot their communication strategies. Today’s consumers demand real-time support from brands and lightning-fast [...]

Bad Customer Experience Is Worse Than Shipment Delays, Say 76% of Americans...

A bad customer experience is worse than shipment delays, say 76% of Americans   New Mitto research indicates that a majority (55%) of consumers have canceled a delayed [...]

A bad customer experience is worse than shipment delays, say 76% of Americans   New Mitto research indicates that a majority (55%) [...]

Building Connections with Omnichannel Communications...

Humans are profoundly social beings. We have an innate desire to belong. A lack of social connectivity can impact our physical and mental wellbeing, as well as our [...]

Humans are profoundly social beings. We have an innate desire to belong. A lack of social connectivity can impact our physical and [...]

The Rise of Mcommerce: How Omnichannel Will Keep Your Brand Relevant...

It’s no secret that people love shopping online. From their weekly groceries to cars and clothing, consumers can purchase virtually anything they want with a few taps of [...]

It’s no secret that people love shopping online. From their weekly groceries to cars and clothing, consumers can purchase virtually anything they [...]

With Omnichannel Strategies, You Can Nail Customer Experience...

Like it or not, consumer expectations have reached an all-time high. Due to the rise of digital communications and consumer proclivity for ecommerce, shoppers bank on a cohesive, [...]

Like it or not, consumer expectations have reached an all-time high. Due to the rise of digital communications and consumer proclivity for [...]

Unlocking Omnichannel E-commerce for D2C Success...

Consumer buying trends are continuously evolving. However, the global pandemic spurred a colossal shift in how we shop, and now e-commerce businesses are booming. In fact, U.S. e-commerce [...]

Consumer buying trends are continuously evolving. However, the global pandemic spurred a colossal shift in how we shop, and now e-commerce businesses [...]

I Just Had Two Amazing Customer Experiences We Can All Learn From...

There is no shortage of advice on the internet, and that’s certainly true for how to improve and/or deliver amazing customer experiences. But sometimes the most effective educational [...]

There is no shortage of advice on the internet, and that’s certainly true for how to improve and/or deliver amazing customer experiences. [...]

Maximizing Your Tech Stack: Integrating Omnichannel Software for Seamless Communication...

Is your current technology stack checking off all the right boxes but missing one crucial tool? If your answer was a resounding «yes,» and that tool in question [...]

Is your current technology stack checking off all the right boxes but missing one crucial tool? If your answer was a resounding [...]

Encryption in Messaging: How Secure Channels Can Benefit Your Brand...

As social messaging continues to become the predominant form of communication in our lives, the need for greater online privacy and data security has increased. The seemingly never [...]

As social messaging continues to become the predominant form of communication in our lives, the need for greater online privacy and data [...]

SMS Reminders: Your Appointment Is Tomorrow...

Have you ever missed an impossible-to-book appointment? You swear you put it in your calendar for 2 pm, but 4 pm rolls around, and you realize you got [...]

Have you ever missed an impossible-to-book appointment? You swear you put it in your calendar for 2 pm, but 4 pm rolls [...]

Boost Social Media Ad Efficiency with Omnichannel Messaging...

Instantaneous communications are a dominant force in how people interact not only with each other but with businesses. It’s no surprise that 86% of consumers expect conversations with [...]

Instantaneous communications are a dominant force in how people interact not only with each other but with businesses. It’s no surprise that [...]

Better Together: Omnichannel and Crypto...

“The future is now” – how many times have you heard that? While overused in the world of tech, the sentiment rings no truer than the technology of [...]

“The future is now” – how many times have you heard that? While overused in the world of tech, the sentiment rings [...]

Vibing with Viber: What Your Brand Can Gain from the Channel...

Social media and messaging apps have become a staple of our everyday lives. Facebook, WhatsApp, and Instagram are keeping us connected to each other and our favorite brands. [...]

Social media and messaging apps have become a staple of our everyday lives. Facebook, WhatsApp, and Instagram are keeping us connected to [...]

Conversational Commerce Makes Shopping Personal Again...

The customer shopping experience has evolved a lot in the past two decades. Remember the days of driving to a store, being greeted by a sales associate, and [...]

The customer shopping experience has evolved a lot in the past two decades. Remember the days of driving to a store, being [...]

“Sleigh-ing” the Holidays with Omnichannel Communications...

Much like last year, the 2021 holiday shopping season has presented brands with unique challenges. Supply chain shortages, lofty consumer expectations, and a continued preference for shopping online [...]

Much like last year, the 2021 holiday shopping season has presented brands with unique challenges. Supply chain shortages, lofty consumer expectations, and [...]

Why a Strong Communications Strategy Is Essential for All Nonprofits...

Hello? Is anybody listening? In today’s hyper-connected landscape, it might feel like your nonprofit’s communication efforts are being shouted into the digital void. An effective communications strategy is [...]

Hello? Is anybody listening? In today’s hyper-connected landscape, it might feel like your nonprofit’s communication efforts are being shouted into the digital [...]

Top-Performing Businesses Engage with Customers in a Mature Omnichannel Environment, New Survey Finds...

Mitto research shows brands with a complete and unified omnichannel strategy are several times more likely to report significant revenue growth and customer loyalty over the past year  [...]

Mitto research shows brands with a complete and unified omnichannel strategy are several times more likely to report significant revenue growth and [...]

13 Jaw-Dropping Stats on WhatsApp Biz...

Social media and chat apps have become a dominating force in our daily lives, with WhatsApp being one of the most significant platforms. In fact, for many people [...]

Social media and chat apps have become a dominating force in our daily lives, with WhatsApp being one of the most significant [...]

Nonprofits Can Reach New Heights by Leveraging Digital Communication Channels...

Today there are more than 1.5 million organizations within the U.S. non-profit sector, with many more organizations across the globe. Non-profits run the gamut from hospitals and universities [...]

Today there are more than 1.5 million organizations within the U.S. non-profit sector, with many more organizations across the globe. Non-profits run [...]

Responsible Automation and Omnichannel Are a Win for Small Businesses...

People have joked about a robot uprising since the beginning of time – or maybe just since Metropolis. You know the story. People build robots to help, then [...]

People have joked about a robot uprising since the beginning of time – or maybe just since Metropolis. You know the story. [...]

Robots and Humans Working Together to Enhance the Customer Experience...

Job positions across all industries are undergoing a massive change as artificial intelligence (AI) and machine learning are streamlining processes. From checkout counters to copywriting, robots are poised [...]

Job positions across all industries are undergoing a massive change as artificial intelligence (AI) and machine learning are streamlining processes. From checkout [...]

Omnichannel Messaging Can Help Combat Climate Change...

Gone are the days when people received their local and national news from television, radio, and print news resources. Today, millions of people turn to their favorite social [...]

Gone are the days when people received their local and national news from television, radio, and print news resources. Today, millions of [...]

Public Services Should Be More Accessible to the Public: SMS Provides a Solution...

When most folks think of short messaging services (SMS), receiving a curated text message from an e-Commerce company quickly comes to mind. However, more industries far outside the [...]

When most folks think of short messaging services (SMS), receiving a curated text message from an e-Commerce company quickly comes to mind. [...]

Why You Should Add SMS to Your Marketing Channels + How to Easily Integrate...

In today’s highly connected world, it’s almost unheard of not to have a smartphone. In fact, people rely on their phones for almost everything, from checking the weather [...]

In today’s highly connected world, it’s almost unheard of not to have a smartphone. In fact, people rely on their phones for [...]

How SMS Can Motivate Fitness This Autumn...

Autumn is a lovely time of year. The weather begins to change as the leaves fall. Your favorite sports teams are all in full swing, and the holidays [...]

Autumn is a lovely time of year. The weather begins to change as the leaves fall. Your favorite sports teams are all [...]

How Your Brand Can Benefit from WhatsApp’s Non-Transactional Messages...

WhatsApp, Facebook’s cross-platformed centralized instant messaging app, just announced that all businesses would now be able to engage opted-in consumers in full-funnel conversations. In the past, brand-to-customer interactions [...]

WhatsApp, Facebook’s cross-platformed centralized instant messaging app, just announced that all businesses would now be able to engage opted-in consumers in full-funnel [...]

AMS Digital Solutions Decreases Customer Churn with Mitto’s SMS Solution...

Most of us have had an idea in our lives that makes us think, «this could be the next big thing!» But, there’s a reason why we aren’t [...]

Most of us have had an idea in our lives that makes us think, «this could be the next big thing!» But, [...]

Mayday, Mayday! What to Do When the Digital World Screeches to a Halt?...

We will always remember Monday, October 4th, 2021, as the day the lights went out. Facebook – and by proxy Instagram and WhatsApp – went down for six [...]

We will always remember Monday, October 4th, 2021, as the day the lights went out. Facebook – and by proxy Instagram and [...]

Privacy Moves Impacting Your Digital Ads? Omnichannel Can Help...

«A million dollars isn’t cool. You know what’s cool? A billion dollars.»   Remember that pivotal scene in David Fincher’s 2010 film, The Social Network? The Justin Timberlake [...]

«A million dollars isn’t cool. You know what’s cool? A billion dollars.»   Remember that pivotal scene in David Fincher’s 2010 film, [...]

WhatsApp Business is Piloting a Business Directory: Why This Is a Brilliant Move for Businesses and Customers...

In the realm of social media, Facebook is king. Founded in 2004, the tech company earned a whopping $85.97 billion in revenue last year and owns a number [...]

In the realm of social media, Facebook is king. Founded in 2004, the tech company earned a whopping $85.97 billion in revenue [...]

Social Media Messaging With Brands Is on the Rise and Driving Consumer Purchasing Decisions...

New Mitto research reveals increase in consumer messaging with brands via social media since pandemic; Majority of consumers have used social media to contact a brand’s customer support, [...]

New Mitto research reveals increase in consumer messaging with brands via social media since pandemic; Majority of consumers have used social media [...]

Meet the Leadership Team: Ilja Gorelik Ilja Gorelik is the Chief Operating Officer at Mitto AG and co-founded the company with Andrea Giacomini in 2013. Gorelik is responsible [...]

Meet the Leadership Team: Ilja Gorelik Ilja Gorelik is the Chief Operating Officer at Mitto AG and co-founded the company with Andrea [...]

Omnichannel Messaging Enhances the Impact of FinTech AI to Create a Cohesive Consumer Experience...

The increased usage of artificial intelligence (AI) has shifted popular channels like Facebook, Instagram, and TikTok from places where we chat, to platforms where we conduct business. Conversational [...]

The increased usage of artificial intelligence (AI) has shifted popular channels like Facebook, Instagram, and TikTok from places where we chat, to [...]

Why Brands Should Think Global with Omnichannel Strategy...

Let’s talk about the day of an average American consumer. This morning I drove my German car to a British gas station for a weekend top-up. I got [...]

Let’s talk about the day of an average American consumer. This morning I drove my German car to a British gas station [...]

16 Reasons Why Businesses and Customers Love Chatbots...

You’ve heard all about why customers love chatbots. Their speed and consistency of response, the fact that chatbots never sleep, and their ability to look up information quickly [...]

You’ve heard all about why customers love chatbots. Their speed and consistency of response, the fact that chatbots never sleep, and their [...]

As Consumers Fear Inflation, Brands Can Help...

As the U.S. economy slowly recoups from the global COVID-19 pandemic, consumers are paying more attention to the ever-escalating prices of goods and services. As demand continually trumps [...]

As the U.S. economy slowly recoups from the global COVID-19 pandemic, consumers are paying more attention to the ever-escalating prices of goods [...]

The Digital Channel That Can Save Live Sports...

The end of summer represents a fresh start in many ways. The kids are off to a new school year, family vacations come to a close, and for [...]

The end of summer represents a fresh start in many ways. The kids are off to a new school year, family vacations [...]

How Restaurants and Diners Can Benefit from Omnichannel Messaging in a Post-Pandemic World...

The global COVID-19 pandemic changed life as we know it. As shelter-in-place protocols were issued nationwide, thousands of restaurants were forced to shutter. Today, over a year and [...]

The global COVID-19 pandemic changed life as we know it. As shelter-in-place protocols were issued nationwide, thousands of restaurants were forced to [...]

Mitto Offers Unrivaled Omnichannel Reach in Argentina...

Direct connectivity through all mobile network operators in Argentina enables Mitto’s customers fast and efficient reach to the country’s 33M+ subscribers ZUG, Switzerland, Sept. 2, 2021 /PRNewswire/ — Mitto, a leading provider [...]

Direct connectivity through all mobile network operators in Argentina enables Mitto’s customers fast and efficient reach to the country’s 33M+ subscribers ZUG, Switzerland, Sept. [...]

How SMS Can Revitalize Curbside Pickup and Streamline an Industry...

It’s noon, and you are hungry. There is nothing in the refrigerator, but that doesn’t matter; you weren’t cooking anyway. Going to the grocery store to pick up [...]

It’s noon, and you are hungry. There is nothing in the refrigerator, but that doesn’t matter; you weren’t cooking anyway. Going to [...]

Why CPG Brands Should Use Omnichannel Messaging to Stay Competitive...

In the ever-evolving world of Consumer Packaged Goods (CPG), there’s a constant demand for brands to provide revolutionary strategies and pioneer products that create distinction in the marketplace. [...]

In the ever-evolving world of Consumer Packaged Goods (CPG), there’s a constant demand for brands to provide revolutionary strategies and pioneer products [...]

Leveraging Digital Channels to Help Your Customers Beat the Heat...

For folks in the Northern Hemisphere, August and September typically mean that the end of summer is rapidly approaching. Many are squeezing in last-minute holidays, preparing children for [...]

For folks in the Northern Hemisphere, August and September typically mean that the end of summer is rapidly approaching. Many are squeezing [...]

Stay Agile on Events with SMS and A2P Messaging...

For many, it seems that summer just started. The sun burns late into the evening, barbecue constantly permeates our nostrils, and we still hear the occasional firework pop [...]

For many, it seems that summer just started. The sun burns late into the evening, barbecue constantly permeates our nostrils, and we [...]

Creating a Fantastic Chatbot and Measuring Its Success...

Businesses and customers love chatbots. An automated, interactive tool that lets customers get their questions answered at any hour of the day without costing businesses an arm and [...]

Businesses and customers love chatbots. An automated, interactive tool that lets customers get their questions answered at any hour of the day [...]

Class Is in Session: How SMS Can Benefit the Education Industry...

When people talk about industries, the word ‘education’ rarely springs up in conversation. But lo and behold, education is one of the world’s largest industries.  It’s quite fitting, [...]

When people talk about industries, the word ‘education’ rarely springs up in conversation. But lo and behold, education is one of the [...]

Google Business Messages – Just a Hop, Search, and a Click Away!...

Did you know that 68% of online experiences begin with a search? For example, let’s look at an item that most folks in the world need: a bed [...]

Did you know that 68% of online experiences begin with a search? For example, let’s look at an item that most folks [...]

18 SMS Marketing Stats That Will Blow Your Mind...

  SMS is one of the leading channels ushering in a digital revolution in the world of marketing. SMS is now paramount to any business’s customer engagement strategy, [...]

  SMS is one of the leading channels ushering in a digital revolution in the world of marketing. SMS is now paramount [...]