A leading European FinTech company harnessed the power of Mitto’s world-class SMS API solutions and advanced AI-driven routing platform to authenticate and notify users about crucial information regarding their accounts. Mitto’s high-impact, low-cost tools helped the company significantly improve customer satisfaction, quality of delivery, and its bottom line.
Use Cases
- Notifications
- Authentication
Products
Challenge
As a customer-centric business, this well-known FinTech firm focused in the advertising space aims to deliver fast, reliable, and secure solutions to all users. However, the company previously used a local communications provider serving only one market. Due to its rapid growth and expansion into other countries, customers in new territories were not receiving timely SMS alerts.
The company needed a communications partner that guaranteed swift and reliable SMS deliveries at a global scale. The firm switched from their local SMS provider to Mitto to ensure customers received authentication texts and critical notifications promptly, regardless of where they lived.
Solution
Mitto’s intelligent routing platform goes beyond traditional SMS messaging solutions to help businesses connect with customers worldwide.
Our cutting-edge AI-powered technology:
- Continually monitors our global mobile carrier networks (MNO) to optimize delivery and prevent potential issues before they can happen
- Analyzes and prioritizes traffic to ensure the fastest delivery speeds at the lowest costs
- Prevents fraud and bot attacks with automated delivery reports, safeguarding companies and customers
By leveraging Mitto’s advanced SMS API solutions and global network of MNOs, the FinTech company could send customers timely SMS authentications and notifications in every region they served.
Key Results
After partnering with Mitto, the FinTech firm received unrivaled SMS delivery reliability and cost-effective messaging rates. The company was also paired with a dedicated customer success manager and tech team for 24/7 assistance and support. Mitto continually meets with the company to listen closely to their feedback and finetune strategies as necessary for optimal results.
Customers now receive fast, reliable SMS notifications and authentications throughout all markets this global FinTech company serves. This has improved customer satisfaction and retention while significantly reducing costs.
Contact us today to learn how Mitto can help your company better support customers globally with swift, reliable, and personalized SMS messages.
