Founded in 2020, Micro Cloud Technology Pte. Ltd. is a technology company that provides application-to-person (A2P) and voice communication solutions to enterprises and businesses in over 200 countries worldwide. Headquartered in Singapore, the brand offers a diverse suite of telecommunications products that accommodate customers’ preferred performance and budget expectations, including SMS, eSIMS services, and WhatsApp Business messaging. With offices in China, Hong Kong, India, the Philippines, and South Korea, Micro Cloud strives to meet the needs of their customers efficiently.

Use Cases

 

  • Verification

Products

 

Challenge 

 

Micro Cloud’s core mission is to provide cutting-edge communication platforms to quickly deploy their solutions and enable a seamlessly connected world. Additionally, with cyber crimes on the rise, Micro Cloud continuously seeks ways to improve efficiency and security to increase customer satisfaction and deepen trust. As such, the company uses one-time passwords (OTPs) sent via SMS to verify customers’ identities. 

 

However, Micro Cloud’s previous communications provider lacked the product diversity and coverage they needed to ensure customers received their passcodes promptly. Swift delivery is essential, as OTPs expire within minutes. Micro Cloud knew they had to find a better partner that provided the solutions they needed to succeed.

Solution 

 

Micro Cloud collaborated with Mitto because of our superior product coverage and customer support. 

 

Micro Cloud integrated Mitto’s Viber Business as the primary channel for OTP delivery, with SMS as a backup. If the OTP wasn’t successfully delivered via Viber, it would automatically switch to SMS, ensuring prompt and secure access while also optimizing costs.

 

Micro Cloud was also paired with a dedicated customer success manager, who provided detailed product explanations and continuous support. If Micro Cloud ran into any troubles, Mitto’s team of globally distributed multilingual communication experts was on hand 24/7 to provide prompt assistance. 

 

Key Results 

 

Shortly after deploying Mitto’s chat API into their flow, Micro Clouds saw increased cost-savings while bolstering customer satisfaction and security. 

 

“Our team is very satisfied with the A2P services and various solutions provided by Mitto,” said George Zhu, Director of Business Development and Operations at Micro Cloud.

 

Contact Mitto today to see how our advanced tools can help your brand better protect customers while cutting costs.