Zurich, Switzerland – February 7, 2024 – Mitto, an innovative provider of global omnichannel communications solutions, announced today that it has partnered with First Point, a leading information and communications technology firm, to deliver advanced omnichannel messaging enablement to the agency’s growing portfolio of clients. This strategic collaboration enables First Point customers to access Mitto’s industry-leading, proprietary CPaaS platform and easy-to-use dashboard solutions to enhance customer communications.

 

The partnership gives First Point clients connectivity to Mitto’s extensive list of messaging channels (which includes WhatsApp, Viber, Google Business, Messenger and more) in addition to SMS, which boasts a 98% global open rate. This connectivity empowers businesses at all stages to amplify customer experience and optimize customer support cost-effectively.

 

First Point customers can leverage Mitto’s omnichannel solutions to:

 

  • Communicate with current and potential customers swiftly and directly
  • Keep account holders informed in real-time with notifications about policy changes, appointment reminders, and other crucial, time-sensitive alerts
  • Collect customer feedback to enhance future communication processes
  • Quickly and proactively address customer inquiries about claims with instantaneous, two-way support

 

“Mitto proudly partners with brands that share our values of stellar customer care. First Point embodies these principles and is trusted by over 3,000 companies for their deep expertise and commitment to client excellence. We are honored to join them in further enhancing their services to help growing brands achieve sustainable success and are excited about what the future holds,” said Filippo Percario, Director of Global Partnership at Mitto.

 

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About Mitto:

Mitto is a leading provider of omnichannel communication solutions worldwide, supporting business growth with advanced customer engagement technology and messaging enablement. Mitto’s platform offers easy-to-integrate APIs for SMS, voice and chat apps, next-generation enterprise messaging and end-to-end phone number management, ensuring that the world’s largest mobile brands and operators are ready for what’s next.

 

About First Point:

First Point was founded in Fidenza in 1999 as a company specialized in the field of Information and Communication Technology, with an exclusive focus on the business market. The company’s mission is to design, develop, and manage IT infrastructures and telecommunications for companies that want to make the most out of the possibilities offered by the new technologies.