Fordeal is a cross-border global eCommerce platform focusing on the Middle East market. The mobile-only platform allows customers to purchase from over 800,000 items, including apparel, makeup, electronics, computers, and automotive products.
Use Cases
- Verifications
Products
Challenge
Fordeal aims to improve customers’ lives by providing a wide selection of high-quality products, deep discounts, and top-shelf customer service and security. Two-factor authentication (2FA) via SMS is an essential part of protecting users’ sensitive data, which reduces fraudulent activity while giving customers easy access to their accounts.
Since 2FA codes sent through SMS typically expire within 60 seconds, Fordeal needed to ensure all 2FA messages sent were promptly received by their customers.
Solution
Fordeal chose Mitto as their new SMS communication supplier because of our pricing transparency, proprietary AI-routing system, and globally dispersed team of multilingual customer advocates. Our AI-powered traffic analysis and active monitoring capabilities deliver the fastest SMS delivery rates at the lowest prices, helping Fordeal reduce costs while ensuring their customers efficiently receive 2FA texts and have quick and secure account access.
Mitto’s automated delivery reports prevented Fordeal from bot attacks and fraud, further optimizing customer and business protection. We also provided Fordeal with a dedicated account manager and transparent data about direct connections and content charged.
Key Results
Shortly after deploying Mitto’s SMS API solutions, Fordeal saw 90% delivery rates for most countries they serve. This ensured customers received their 2FA codes swiftly and reliably. Fordeal was extremely satisfied with these results, Mitto’s communication solutions, and our global coverage.
Contact Mitto today to learn how our AI-powered platform can help maximize SMS deliverability, customer security, and cost savings.
