CUSTOMER.IO

With Mitto’s integration clients can send campaigns and build journeys using our API, right from inside Customer.io, for SMS and chat apps (such as WhatsApp Business, Viber for Business, etc).

ABOUT OUR INTEGRATION

Mitto’s integration enable’s Customer.io users to send SMS and chat app messages to communicate with leads and contacts using Mitto’s industry leading platform.

Navigate to “Campaigns” from inside your Customer.io account and start crafting. You will need to use Mitto’s API inside the Customer.io campaign builder for the channel you prefer.

SENDING MESSAGES

Navigate to Campaigns and click New Campaign. First steps will be the same for all channels.

Set up a Trigger. Choose your audience and the frequency for entering the campaign.
Set up Message settings and what type of contacts will get enrolled.
Set up the Goal and Exit conditions.

SMS MESSAGE

Your workflow is created in this step. To send a message you need to choose “Send and Receive Data” from the Data section. Click on that step and edit message.
Now you use Mitto’s SMS API to set it all up. Choose POST from the dropdown and enter: https://rest.mittoapi.net/sms
Set up headers sections by entering:
- Content-Type – application/json
- X-Mitto-API-Key – enter your personal Mitto API key
Create a message body and other parameters inside the code.

CHAT APPS MESSAGE

Your workflow is created in this step. To send a message you need to choose “Send and Receive Data” from the Data section. Click on that step and edit message
Now you use Mitto’s chat apps API to set it all up. Choose POST from the dropdown and enter: https://messaging.mitoapi.com/api/v1.1/Messages/send
Set up headers sections by entering:
- Content-Type – application/json
- Authorization – enter your personal API key
Keep in mind that you need to respect the rules per each chat app. For WhatsApp, you can use your registered templates here.
- Define parameters inside the code – add trafficAccountId, set up destination (these can be numbers or simply a custiomer.io variable like “{{customer.phone}}” which will use numbers from the segment), insert template name and its parameters

Customer.io is a marketing automation platform to create data-driven email, push, in-app, and SMS or chat apps to engage customers where they are. It brings customer insights, journey orchestration, and omnichannel communication.