October is Cyber Security Awareness Month, a timely reminder that securing customer communication channels is a priority for every business. Beyond traditional cybersecurity measures like password policies and antivirus software, protecting external communication platforms is essential to guard against data breaches. The key to achieving this is choosing the right communications provider. But what should you look for?

Here are four critical factors to consider when selecting a partner to ensure the security of your customer communications:


1. PROVEN EXPERTISE IN REGULATORY COMPLIANCE

 

Data privacy regulations are continuously evolving, and maintaining compliance across different regions is complex. Your communications provider must have in-depth knowledge of global regulatory frameworks and the ability to adapt in real-time to new rules.

What to look for: A provider who offers tailored compliance solutions and ongoing support. They should stay ahead of regulation changes, ensuring your business’s communication channels remain secure and compliant, no matter where you operate. This proactive approach not only safeguards your customers but also keeps your business protected from potential fines and legal issues.


2. SECURE AND DIRECT DELIVERY ROUTES

 

While many providers can deliver messages, not all guarantee secure delivery. Secure, direct routes minimize the risk of interception or tampering, which is critical for protecting sensitive customer data.

What to look for: A provider with a robust, exclusive network like Mitto’s global mobile carrier system. This ensures safe and direct routes for message delivery, preventing data breaches and unauthorized access. Additionally, an advanced routing system that includes real-time monitoring and predictive analytics can help identify risks before they become threats.


3. VERSATILE VERIFICATION SOLUTIONS ACROSS MULTIPLE CHANNELS

 

Security goes beyond just passwords—your communications provider should offer verification solutions across a variety of channels to ensure seamless and secure customer experiences. Whether it’s SMS, Voice, WhatsApp, Viber, or other messaging platforms, having multiple options for customer verification is essential. However, it’s crucial that SMS is always used as a fallback option, given its wide accessibility and reliability.

What to look for: A provider that delivers versatile, multi-channel verification solutions to fit your customers’ needs, with SMS as a reliable fallback. This flexibility ensures that even when one channel is unavailable, your customers can still verify their identities securely, reducing friction and enhancing the overall user experience.


4. 24/7 SUPPORT AND MULTILINGUAL EXPERTISE

 

Cyber threats don’t keep office hours, and neither should your communications provider. When your business’s security is at stake, you need a partner that offers around-the-clock support and multilingual expertise to ensure issues are quickly addressed.

What to look for: A provider with a global team of specialists who are available 24/7 to offer personalized assistance. Whether you’re navigating a compliance update or facing a security concern, having a dedicated team of experts on standby ensures that your communications are always safe, secure, and compliant.


 

Choosing the right communications provider is more than just implementing tools like 2FA—it’s about selecting a partner that offers secure delivery routes, compliance expertise, comprehensive security tools, and reliable support. These four factors will help you safeguard your customers and your brand, reducing the risk of data breaches and ensuring long-term business success.

Mitto provides all of these elements and more, making us the trusted partner for businesses looking to secure their communication channels. Want to learn more about how we can help you? Contact us today for more information.