Founded in 1999, First Point is an information and communications technology (ICT) firm exclusively focusing on the business market. Headquartered in Fidenza, Italy, the company’s mission is to design, develop, and manage IT and telecommunications infrastructures for businesses seeking to leverage opportunities offered by innovations. Over 3,000 brands turn to First Point for their technologically excellent, highly reliable, and tested solutions.
Challenges and Goals
Before partnering with Mitto, First Point struggled to find communication tools that accommodated their client’s evolving needs and potential developments in the omnichannel market. To serve customers better and enhance their service offerings, the ICT company needed a reliable communications partner to provide high-quality solutions and support, particularly during the crucial service launch phase.
Additionally, First Point sought a partner who could support their immediate needs and contribute to long-term growth.
Solution
First Point chose to collaborate with Mitto because of our intelligent proprietary AI-routing CPaaS platform and numerous communication channels, including SMS, WhatsApp, and Viber. First Point was also impressed by our world-class customer support, exclusive network of mobile carrier operators, and direct and secure delivery routes.
The partnership allowed First Point to significantly broaden their service offerings and achieve a mature omnichannel communications strategy. This expansion has also enabled First Point to target their market more effectively, positioning them as a credible service provider.
Key Results
Anticipated 20% Growth Rate
First Point is optimistic about the future growth their collaboration with Mitto will unlock. They anticipate a year-on-year growth rate of 20% by 2025-2026, driven by their enhanced service portfolio and ongoing client engagement.
Competitive Edge
Working with Mitto has empowered First Point to differentiate themselves in the competitive ICT market. Mitto’s scalable, cutting-edge communication solutions, backed by international standards and high-quality technical support from our multilingual customer advocates, have strengthened First Point’s market position and ensured a seamless implementation.
Additionally, First Point’s clients have responded to the new solutions and improvements very proactively and positively, boosting customer satisfaction and engagement. This reinforces the value of the partnership and the effectiveness of Mitto’s solutions.
Looking Ahead
As First Point looks to the future, their growth goals are clear. The company aims to maintain a year-on-year growth rate of 20% and drive the adoption of Mitto services among their clients. They plan to leverage upcoming initiatives, including an upselling campaign for Mitto services and a potential collaboration with a significant national organization, which could accelerate service adoption.
Drive Sustainable Business Growth with Mitto
First Point unequivocally recommends Mitto’s partner program to other brands. The advantages of this collaboration, including expanded service offerings, increased customer satisfaction, and robust support, have proven invaluable in First Point’s journey toward growth and success.
Mitto has helped First Point navigate their top challenges and set the stage for a brighter future, using innovation and collaboration to thrive in a competitive market.
Want to learn more about First Point’s journey with Mitto?
🎥 Watch our exclusive interview with First Point’s Marketing Director to uncover how they leveraged Mitto’s solutions to achieve growth, enhance customer satisfaction, and stay ahead in the ICT industry.
Contact Mitto today to learn more information about our partnership program.
