STAY RELEVANT AND ON TREND

Drive brand awareness, boost conversions, and track audience engagement. Instagram Business is an excellent channel to find customers where they're already spending time.

Expansive Global Reach

With over 2 billion monthly active users, you're sure to reach your audience no matter who or where they are. 

Direct Connection to Gen Z

Instagram is the #1 social media channel for daily active internet users aged 16-24.

Personalized Customer Engagement

Leverage their preferred channel to build relationships with 1:1 interactions on topics they have already shown interest in

Faster Conversions

Expedite the sales funnel with access to a channel built for quick replies - including automation for story mention - and immediate customer support satisfaction

Turn conversations into purchases and brand loyalty

Instant DM Replies

Capture Direct Messages instantly + accelerate customer responses

Journey Insights

Learn where every message comes from - Profile, Shop, Stories, or Sponsored Post

Story Mentions

Track every Story mention with full content and react right away

Customer Routing

Get relevant user information and direct their request to the appropriate team

Guided Conversions

Help customers find what they’re looking for before checkout - and beyond

Automated Support

Leverage the power of chatbot technology + AI to manage instant replies

HOW WILL INSTAGRAM BUSINESS SERVE YOU?

Conversions

Turn every touchpoint into a selling point

Reply instantly and engage immediately. From product inquiries to new promotions – turn conversations into conversions.

Loyalty

Set your brand up for success

With over 2 billion users, Instagram is the go-to channel for product discovery. Expand your marketing strategy beyond awareness to deliver a customer-centric approach with memorable conversational experiences.

Efficiency

More support, less time and money

Significantly increase efficiency and response rates by implementing a custom chatbot. Give agents the right information in one workspace to quickly handle complex queries.

Key features to set your brand apart

Qualify
Leads

Capture customer information to qualify the users data and route them to the appropriate team

Uncover
Insights

Automatically analize messages with AI to enable quick, effective responses and escalations

Rapid DM
Responses

Automated communication flows enable fast, personalized answers to common questions

Story
Auto-Reply

Instantly reply to any Instagram Story mention - a great opportunity to incentivize engagement

Chatbot
Handoff

Leverage automation to escalate conversations to product experts ensuring quality customer experience

Get Paid in
Your DMs

Send payment links directly to your customers and streamline the payment process

Capture
Key Details

Empower your team to do their best work by gathering order and delivery details up front

VIP
Support

Use intelligent data to prioritize and respond to your most valuable customers

Instagram Business has never been simpler

CONVERSATIONS

Manage messaging across Instagram, SMS, WhatsApp, and more all within a single dashboard.

Talk to an Expert

Not sure where to start? Mitto can help you integrate Instagram Business into your omnichannel communications strategy.

Nikola Guberinic
Digital Partner, Roche

“Mitto’s client service is impeccable, and they are open to upgrading their platform based on user feedback. The Conversations platform is so easy to use. It makes our communications very professional for end users!”

Read more

READY TO REACH YOUR AUDIENCE?

Send
promos & coupons. renewal notices. one-time passcodes. order confirmations. appointment reminders.

LEARN + GROW WITH MITTO

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