INSTAGRAM BUSINESS
TURN COMMUNITIES INTO CUSTOMERS
Help Instagram followers discover and buy the products they want with real-time direct messaging and support
STAY RELEVANT AND ON TREND
Drive brand awareness, boost conversions, and track audience engagement. Instagram Business is an excellent channel to find customers where they’re already spending time.
Expansive Global Reach
With over 2 billion monthly active users, you're sure to reach your audience no matter who or where they are.
Direct Connection to Gen Z
Instagram is the #1 social media channel for daily active internet users aged 16-24.
Personalized Customer Engagement
Leverage their preferred channel to build relationships with 1:1 interactions on topics they have already shown interest in
Faster Conversions
Expedite the sales funnel with access to a channel built for quick replies - including automation for story mention - and immediate customer support satisfaction
TURN CONVERSATIONS INTO PURCHASES AND BRAND LOYALTY
- Instant DM Replies
Capture Direct Messages instantly + accelerate customer responses
- Journey Insights
Learn where every message comes from – Profile, Shop, Stories, or Sponsored Post
- Story Mentions
Track every Story mention with full content and react right away
- Customer Routing
Get relevant user information and direct their request to the appropriate team
- Guided Conversions
Help customers find what they’re looking for before checkout – and beyond
- Automated Support
Leverage the power of chatbot technology + AI to manage instant replies
HOW WILL INSTAGRAM BUSINESS SERVE YOU?
CONVERSIONS
- TURN EVERY TOUCHPOINT INTO A SELLING POINT
Reply instantly and engage immediately. From product inquiries to new promotions – turn conversations into conversions.
LOYALTY
- SET YOUR BRAND UP FOR SUCCESS
With over 2 billion users, Instagram is the go-to channel for product discovery. Expand your marketing strategy beyond awareness to deliver a customer-centric approach with memorable conversational experiences.
EFFICIENCY
- MORE SUPPORT, LESS TIME AND MONEY
Significantly increase efficiency and response rates by implementing a custom chatbot. Give agents the right information in one workspace to quickly handle complex queries.
CONVERSIONS
- Turn every touchpoint into a selling point
LOYALTY
- SET YOUR BRAND UP FOR SUCCESS
EFFICIENCY
- More support, less time and money
Significantly increase efficiency and response rates by implementing a custom chatbot. Give agents the right information in one workspace to quickly handle complex queries.
KEY FEATURES TO SET YOUR BRAND APART
Qualify Leads
Uncover Insights
Automatically analize messages with AI to enable quick, effective responses and escalations
Rapid DM Responses
Automated communication flows enable fast, personalized answers to common questions
Story Auto-Reply
Instantly reply to any Instagram Story mention – a great opportunity to incentivize engagement
Chatbot Handoff
Leverage automation to escalate conversations to product experts ensuring quality customer experience
Get Paid in Your DMs
Send payment links directly to your customers and streamline the payment process
Capture Key Details
Empower your team to do their best work by gathering order and delivery details up front
VIP Support
Use intelligent data to prioritize and respond to your most valuable customers
- Qualify Leads
Capture customer information to qualify the users data and route them to the appropriate team
- Uncover insights
Automatically analize messages with AI to enable quick, effective responses and escalations
- Rapid DM Responses
- Story Auto-Reply
Instantly reply to any Instagram Story mention – a great opportunity to incentivize engagement
Handoff
Your DMs
Key Details
Support
Use intelligent data to prioritize and respond to your most valuable customers
