THE ULTIMATE TOOL FOR BUSINESS COMMUNICATION - ESTABLISH PERSONAL BRAND-TO-CONSUMER CONNECTIONS
One platform that both engages, supports and transacts — achieving awareness, loyalty, and conversion with one-way, two-way conversations and automated bots.
ENGAGE & DELIGHT AT EVERY STEP OF CUSTOMER JORUNEY
Better customer experience equals loyal clients. Delight your customers through the entire journey with meaningful personalized messages using our Viber for Business 2-way API or a user-friendly interface.
Rich message and CTA content
Augment your text message with images and buttons to send better looking, more engaging messages up to 1,000 characters.
VIBER TOOLS FOR RELIABILITY AND TRUST
Trusted Commercial Account
Build credibility and trust with customers through a verified commercial account which represents your business on Viber.
Users can easily search for these accounts and see its page with all information such as images, website, contacts, description, verification badge. Increase brand visibility and be there for your customers every step of the way!
Business Inbox - Convenient for Users and Effective for Brands
A single end-user folder, accessible directly from the regular Chats screen, where users can keep all their brand conversation.
Always pinned to top, not competing with personal chats – easily discoverable for more open rates.
MITTO + VIBER = SEAMLESS COMMUNICATIONS
SMS Fallback
Guarantee deliverability of your most important messages by setting up a fallback to SMS.
Measure success
Analyze your campaigns with dynamic open, delivery and read metrics.
Martech Integration
Integrate Viber Business API with your existing Martech ecosystem for a unified communication strategy.
Auto-reply message
When unavailable, enable your customers to get information they need in a different way.
Omnichannel Interface
Efficiently manage two-way Viber for Business messaging for customer service and support within a single pre-built, no code platform through Mitto Conversations
Developer API
Build Viber for Business messaging into any customer experience and automated user flow to esnre global reach and accessibility with API enablement
MITTO CONVERSATIONS
Improve Customer Experience and Team Productivity
Manage all customer
interactions from one omnichannel platform.
- Simplify multi-agent handover and collaboration.
- Manage channels, templates and automate conversations for 24/7 availability.
- Quickly reply and share needed resources.
