1. What is Mitto and how can it benefit my business?
  2. What is Omnichannel?
  3. How does Mitto’s pricing structure work?
  4. How do I get started with Mitto?
  5. How can I switch to Mitto from another provider?
  6. Is Mitto’s platform user-friendly for non-technical users?
  7. What API capabilities does Mitto offer?
  8. Does Mitto support bulk messaging?
  9. Can I integrate Mitto with my existing CRM?
  10. How does Mitto ensure high message deliverability?
  11. How does Mitto handle message failures?
  12. How does Mitto handle compliance and data privacy?
  13. Can Mitto support two-factor authentication (2FA) and OTPs?
  14. Which messaging channels does Mitto support?
  15. Can Mitto help with marketing campaigns?
  16. How can I monitor my campaign’s performance with Mitto?
  17. Can I use Mitto for global messaging?
  18. What industries does Mitto cater to?
  19. Does Mitto offer a free trial?
  20. Does Mitto offer RCS?
  21. Is Mitto suitable for small businesses?
  22. What support resources does Mitto provide?
  23. What is the future of messaging with Mitto?
  1. How does Mitto collaborate with partners?
  2. What types of partners does Mitto work with?
  3. What are the benefits of partnering with Mitto?
  4. Does Mitto offer a white-label solution?
  5. How do partners onboard their clients onto Mitto’s platform?
  6. Can Mitto’s solutions be customized for different verticals?
  7. How does Mitto ensure compliance for partners operating in multiple regions?
  8. What industries can partners target with Mitto’s solutions?
  9. How does Mitto support its partners technically?
  10. Can partners integrate Mitto’s API into their own platforms?
  11. How does Mitto handle global messaging for partners?
  12. Can partners scale their services with Mitto?
  13. Does Mitto’s partnership program include integration with Zoho CRM?
  14. Can Mitto be integrated with HubSpot?
  15. What benefits does Mitto’s partner program offer?
  16. What kind of integrations can partners expect in the Mitto partner program?
  17. How does Mitto ensure data security when integrating with other platforms?
  18. How do I become a Mitto partner?
  19. What resources are available to Mitto partners?
  20. How does Mitto support partner success?

For Customers

  1. What is Mitto and how can it benefit my business?

    Mitto is a global leader in omnichannel communication solutions, helping businesses connect with their customers via SMS, WhatsApp, Viber, RCS, and more. By using Mitto, companies can enhance customer engagement, ensure message deliverability, and improve the overall customer experience through reliable, scalable, and secure messaging.

  2. What is Omnichannel?

    Omnichannel refers to a seamless communication strategy that allows businesses to interact with customers across multiple channels—such as SMS, WhatsApp, Viber, RCS, and voice—while maintaining consistency in messaging. It ensures that customers receive the same personalized experience no matter which platform they use. With Mitto’s omnichannel solution, businesses can manage all these interactions from a single platform, providing a unified customer experience that enhances engagement and satisfaction by meeting customers where they are, in real time.

  3. How does Mitto’s pricing structure work?

    Mitto offers flexible pricing based on your business needs, messaging volume, and target regions. Our transparent, pay-as-you-go pricing ensures that you only pay for the services you need, with no hidden fees. For detailed pricing, we encourage you to contact our team for a customized quote tailored to your use case.

  4. How do I get started with Mitto?

    Getting started with Mitto is easy. You can sign up through our website or drop us a line at info@mitto.ch, and our team will guide you through the onboarding process, from setting up your messaging campaigns to integrating Mitto with your existing CRM or software. We provide hands-on support to ensure your transition is smooth and efficient.

  5. How can I switch to Mitto from another provider?

    Switching to Mitto from another provider is seamless. Our team will assist you in migrating your contacts, setting up messaging workflows, and ensuring regulatory compliance. Whether you’re switching from another messaging platform or adding Mitto as an additional solution, we’ll ensure minimal disruption to your business.

  6. Is Mitto’s platform user-friendly for non-technical users?

    Yes, Mitto’s platform is designed to be intuitive and accessible to all users, regardless of technical skill. Whether you need to send one-to-one messages or manage large-scale campaigns, our easy-to-use dashboard allows you to create and track messaging efforts with no coding required.

  7. What API capabilities does Mitto offer?

    Mitto provides a comprehensive API that allows businesses to integrate messaging capabilities directly into their own systems. You can send SMS, WhatsApp, Viber, RCS, and voice messages programmatically and automate communications based on user behavior, all while monitoring performance in real-time.

  8. Does Mitto support bulk messaging?

    Yes, Mitto allows businesses to send bulk messages through SMS, WhatsApp, Viber, and more. Whether you need to send promotional offers, transactional messages, or updates to a large customer base, Mitto’s platform is designed to handle high volumes of messages efficiently and securely. You can manage bulk messaging campaigns directly from our user-friendly dashboard or via API for automated solutions.

  9. Can I integrate Mitto with my existing CRM?

    Absolutely! Mitto integrates seamlessly with leading CRM systems like Salesforce, HubSpot, and Zoho. You can automate messaging based on customer behavior, manage customer relationships more effectively, and ensure unified communication across all channels.

  10. How does Mitto ensure high message deliverability?

    Mitto uses an advanced AI-powered routing system to intelligently choose the best path for message delivery. We have direct connections with operators worldwide and use fallback routes to ensure that your messages are delivered reliably, even in areas with network challenges. This ensures that your messages always reach their intended recipients efficiently, minimizing delays or failures.

  11. How does Mitto handle message failures?

    In the case of failed message deliveries, Mitto’s system automatically retries delivery using alternate routes. This maximizes the likelihood of message delivery while minimizing disruptions.

  12. How does Mitto handle compliance and data privacy?

    Mitto simplifies global compliance by ensuring all messaging activities adhere to regional and international regulations, such as GDPR and TCPA. Our platform offers built-in compliance tools that help manage customer consent, opt-ins, and opt-outs, ensuring that every message you send meets the legal requirements of the region you’re operating in. Mitto also keeps up with changing regulations, offering proactive solutions to ensure compliance with complex, multi-country requirements. We provide automated real-time monitoring, preventing fraudulent traffic and protecting your business from legal risks while maintaining secure, trusted communication channels.

  13. Can Mitto support two-factor authentication (2FA) and OTPs?

    Yes, Mitto’s platform is ideal for secure two-factor authentication (2FA) and one-time passwords (OTPs). Whether via SMS or voice, Mitto ensures real-time, reliable delivery, keeping your customers safe from fraud and ensuring secure access to your services.

  14. Which messaging channels does Mitto support?

    Mitto supports a wide range of messaging channels, including SMS, WhatsApp, Viber, RCS, and voice. This allows businesses to communicate with their customers through their preferred platforms, providing a seamless and personalized experience.

  15. Can Mitto help with marketing campaigns?

    Yes, Mitto enables businesses to send bulk marketing messages across multiple channels like SMS, WhatsApp, and Viber. Our platform supports personalized messages, allowing you to reach your customers with relevant content at the right time.

  16. How can I monitor my campaign’s performance with Mitto?

    Mitto provides real-time analytics and reporting, allowing you to track key metrics such as open rates, click-through rates, and delivery success. Our platform enables you to make data-driven decisions to optimize your messaging campaigns for maximum impact.

  17. Can I use Mitto for global messaging?

    Yes, Mitto operates globally, delivering messages in over 200 countries with high reliability. Our platform ensures compliance with local regulations and offers unparalleled global reach, making it ideal for businesses looking to expand their international footprint.

  18. What industries does Mitto cater to?

    Mitto serves a variety of industries, including retail, e-commerce, finance, and telecommunications. Our flexible platform can be customized to meet the unique communication needs of any business, from startups to large enterprises.

  19. Does Mitto offer a free trial?

    Yes, Mitto offers a free trial for businesses looking to test our platform and services. You can explore the full range of features and see how our messaging solutions can enhance your customer engagement strategy. Contact us to get started with your free trial.

  20. Does Mitto offer RCS?

    Yes, Mitto offers RCS (Rich Communication Services) and is an official Google partner for RCS. This partnership allows us to provide cutting-edge RCS solutions that enhance traditional SMS with rich media like images, videos, and interactive buttons—all within the native messaging app. By using RCS, businesses can create more dynamic, engaging customer interactions, delivering a high-impact experience that drives conversions and improves customer satisfaction. Mitto ensures that your RCS campaigns are reliable, secure, and compliant with global messaging standards.

  21. Is Mitto suitable for small businesses?

    Absolutely! Mitto’s platform is designed to scale, making it suitable for businesses of any size. Whether you’re a small startup or a large enterprise, Mitto can grow with your needs. Our flexible pricing and user-friendly interface make it easy for small businesses to implement effective communication strategies without the need for extensive technical resources.

  22. What support resources does Mitto provide?

    Mitto offers extensive support resources, including a dedicated customer support team, comprehensive documentation, and an online help center. Whether you need technical assistance or guidance on best practices, we’re here to help you succeed in your messaging efforts.

  23. What is the future of messaging with Mitto?

    Mitto is committed to innovation in the messaging space, constantly evolving our platform to include new features, channels, and integrations. Our vision for the future of messaging revolves around enhancing customer experience, optimizing communication strategies, and helping businesses stay ahead of industry trends. By partnering with Mitto, you’re ensuring that your business remains at the forefront of messaging technology, adapting to changing customer expectations and market dynamics.

For Partners

  1. How does Mitto collaborate with partners?

    Mitto builds strong partnerships by offering a robust messaging platform that can be customized to fit your business needs. Partners gain access to Mitto’s technology and global network, allowing them to deliver top-tier messaging services to their customers. To learn more about Mitto’s Partnership Program, click here.

  2. What types of partners does Mitto work with?

    Mitto partners with technology providers, resellers, and agencies specializing in CRM, marketing automation, and customer service platforms. The program is designed for organizations aiming to offer enhanced communication capabilities to their clients.

  3. What are the benefits of partnering with Mitto?

    Partners benefit from co-marketing opportunities, access to Mitto’s global customer base, comprehensive training and support in leveraging messaging solutions, and revenue-sharing models. Additionally, Mitto offers tailored solutions to help you expand your offerings and grow your business.

  4. Does Mitto offer a white-label solution?

    No, Mitto does not offer a white-label solution. Mitto’s name guarantees the quality, reliability, and security of our messaging services. Our commitment to delivering a superior customer experience through direct operator connections, AI-powered routing, and global regulatory compliance means that businesses rely on the Mitto brand as a trusted partner for their communication needs. We ensure that our customers and partners can confidently provide messaging services with the full backing and reputation of Mitto.

  5. How do partners onboard their clients onto Mitto’s platform?

    Mitto offers comprehensive onboarding support, guiding partners through account setup, API integration, and channel configuration. Our team ensures that your clients are fully supported and that the platform is customized to meet their needs.

  6. Can Mitto’s solutions be customized for different verticals?

    Yes, Mitto’s solutions are highly customizable, allowing you to tailor our platform to fit specific industries, including retail, e-commerce, logistics, and financial services.

  7. How does Mitto ensure compliance for partners operating in multiple regions?

    Mitto’s compliance team keeps track of global regulations and ensures that all messaging services adhere to regional laws. We provide partners with the tools and support needed to manage compliance across different markets.

  8. What industries can partners target with Mitto’s solutions?

    Partners can target industries such as retail, finance, telecommunications, and more. Mitto’s versatile platform enables partners to offer solutions for a wide range of verticals, addressing the unique communication needs of each.

  9. How does Mitto support its partners technically?

    Mitto provides 24/7 technical support, API integration assistance, and training resources to ensure that partners can successfully deliver messaging services to their clients. Our dedicated account managers are available to help you every step of the way.

  10. Can partners integrate Mitto’s API into their own platforms?

    Yes, Mitto’s API can be fully integrated into your platform, enabling you to offer messaging services such as SMS, WhatsApp, Viber, and voice messaging seamlessly. Our API is well-documented and supported by a dedicated team.

  11. How does Mitto handle global messaging for partners?

    Mitto operates in over 200 countries, providing global reach and ensuring that messages are delivered reliably and in compliance with local regulations. Our platform enables partners to offer messaging services to businesses worldwide.

  12. Can partners scale their services with Mitto?

    Yes, Mitto’s platform is built to scale, allowing partners to grow their messaging volume as their business expands. Whether you’re managing hundreds or millions of messages, Mitto provides the flexibility to scale efficiently.

  13. Does Mitto’s partnership program include integration with Zoho CRM?

    Yes, Mitto’s partnership program includes seamless integration with Zoho CRM, enabling partners to enhance customer communication through Zoho’s platform. Mitto’s messaging solutions, including SMS and other channels, can be easily integrated into Zoho workflows, automating and personalizing interactions with customers. This allows partners to offer businesses the ability to manage campaigns, track customer interactions, and improve engagement all from within their Zoho environment.

  14. Can Mitto be integrated with HubSpot?

    Absolutely! Mitto integrates smoothly with HubSpot, allowing partners to provide advanced communication solutions directly through HubSpot’s CRM platform. With this integration, businesses can automate messaging campaigns, manage customer data, and leverage HubSpot’s powerful marketing tools alongside Mitto’s reliable messaging infrastructure. This combination provides an all-in-one solution for managing customer engagement, improving reach, and optimizing messaging efforts.

  15. What benefits does Mitto’s partner program offer?

    Mitto’s partner program offers a range of benefits, including access to our global messaging platform, revenue-sharing opportunities, and dedicated technical and marketing support. Partners can offer their customers messaging services like SMS, WhatsApp, Viber, and RCS, backed by Mitto’s robust infrastructure. Additionally, partners benefit from joint marketing initiatives, co-branded materials, and comprehensive training to help them grow their business while providing best-in-class communication solutions to their clients.

  16. What kind of integrations can partners expect in the Mitto partner program?

    Partners in Mitto’s program have access to a variety of integrations, including popular CRMs like Zoho, HubSpot, and Salesforce. These integrations allow businesses to manage their messaging campaigns, customer data, and engagement strategies from a single platform, while benefiting from Mitto’s high deliverability rates and global coverage. Mitto
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Karen Smith

Service Delivery Manager - 15below

“Mitto’s account management is outstanding. They are responsive, incredibly helpful, always willing to listen and improve, and also very competitive in their pricing. Mitto is a great supplier that we enjoy working with.”

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Wayne Tang

Senior Project Manager, JOYY Inc.

“Our Mitto account team has been great. They have provided highly professional service with enthusiastic attitudes. Working with these individuals has deepened our understanding of the SMS industry.”

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Sumedha Aurora

Head of Products - Bayt

“It has been a pleasure to work with the Mitto team. They are very proactive in understanding our problems and providing competitively priced solutions. We have been impressed by how easy it is to work with them.” 

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Nikola Guberinic

Digital Partner, Roche

“Mitto’s client service is impeccable, and they are open to upgrading their platform based on user feedback. The Conversations platform is so easy to use. It makes our communications very professional for end users!”

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George Savev

Head of Dev Ops and IT Monitoring - iCard

“The most stable service that we’ve ever used, Mitto is an excellent provider.” 

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Bahnhofstrasse 21, 6300 Zug, Switzerland

© 2024 Mitto – All Rights Reserved.

Cookie Policy. Privacy Policy. Legal.