WHATSAPP BUSINESS
CONNECT WITH CUSTOMERS ACROSS THE GLOBE
Kick your communications up a notch to reach, support, and engage billions of consumers using WhatsApp Business
MITTO + WHATSAPP = POWERFUL COMMUNICATION
Mitto’s WhatsApp Business solution delivers your company access to the world’s most popular messaging app. WhatsApp’s expansive technology suite and Mitto’s robust routing network provide key features that will help your brand grow and expand.
- SMS Fallback
If WhatsApp delivery fails, Mitto can send the message via SMS, so you never miss a chance to connect with your customers
- Native Entry Points
Utilize QR codes and strategic web placements to initiate seamless customer conversations and frictionless conversions
- Verified Profiles
Create a professional and verified business profile on WhatsApp, complete with your company logo, description, and contact details
- Rich Conversations
Engage in dynamic interactions by sending and receiving texts, images, files, videos, CTAs, and other interactive elements
- 2-Way API
Flexible programming allows your brand to effortlessly send and receive WhatsApp messages to and from customers worldwide
- Better Analytics
Optimize campaign performance with in-depth insights and powerful metrics that help inform future decisions and drive ROI
GO BEYOND CUSTOMER ENGAGEMENT
VERIFICATION
Safeguard you and your customers with two-factor authentication
NOTIFICATIONS
Keep customers informed with timely delivery, order, or appointment reminders
SUPPORT
Offer exceptional customer support through direct conversations
ALERTS
Provide critical updates, changes, or reminders when it matters most
MARKETING
Provide critical updates, changes, or reminders when it matters most
WHAT MAKES WHATSAPP BUSINESS SPECIAL?
Business
Profile
Give customers a comprehensive overview of your company in an easily digestible format
Quick
Replies
Streamline two-way communication with saved responses to frequently asked questions
Automatic
Greeting Message
Start every conversation on a friendly note with a customized business greeting
Automatic
Away Message
Set up scheduled or on-demand messages to inform customers when you’re unavailable
List Messages and
Reply Buttons
Automate conversations with a list of topics to choose from and set defined reply options
BE BEYOND WITH MITTO
WHATSAPP
BUSINESS APP
- One Account
- Basic Features
- No Templates or Chatbots
- Integrations Not Supported
- Ad-Hoc Customer Support
- Free to Use
WHATSAPP BUSINESS VIA MITTO
- Unlimited Users
- Scalable + Flexible
- Automate Conversations
- Integrations Supported
- Dedicated Service + Support
- Available on App + Browser
- Requires Messaging Provider
SECURELY INTERACT WITH CUSTOMERS ALL OVER THE WORLD
- RICH CONTENT
- ADDED VALUE
- 2-WAY SUPPORT
Easily respond to customer-initiated conversations and get instant feedback
- EXTENDED REACH
WhatsApp has a global customer base of more than 2 billion users and counting
WE MAKE WHATSAPP HAPPEN
Onboard WhatsApp Business seamlessly into your omnichannel communications strategy with Mitto. We’re with you every step of the way, ensuring a smooth connection to your customers.
Efficiently manage two-way WhatsApp messaging for customer service and support within a single pre-built, no code platform through Mitto Conversations
Build WhatsApp messaging into any customer experience and automated user flow to ensure global reach and accessibility with API enablement
Mitto provides simple implementation of advanced technology into a variety of platforms to get your brand up and running with the latest in business communications
Ongoing 24/7 guidance and global messaging expertise from sign up through deployment and beyond
ENGAGEMENT THROUGHOUT THE CUSTOMER JOURNEY
Ensuring you stay connected to your customers, every step of the way
- DISCOVERY
Use WhatsApp Business to help customers discover your company, products, and services. Build a strong foundation for ongoing loyalty by being available to answer customer questions and foster trust in your brand.
- ACQUISITION
Offer special promotions, deals, or personalized recommendations to move new customers through the sales funnel. Conversational commerce guides your target audience through the purchasing process and helps you achieve revenue goals.
- ENGAGEMENT
Provide post-purchase support and follow-up, including order confirmation, shipping updates, and any necessary customer service. Timely and responsive support will ensure your brand is always top of mind.
- RETENTION
Now that you’re converting business provide them with ongoing personalized and relevant content, including product updates, exclusive offers, and helpful tips. Lasting satisfaction and brand loyalty will turn one-time customers into regulars.
- DISCOVERY
Use WhatsApp Business to help customers discover your company, products, and services. Build a strong foundation for ongoing loyalty by being available to answer customer questions and foster trust in your brand.
- Acquisition
Offer special promotions, deals, or personalized recommendations to move new customers through the sales funnel. Conversational commerce guides your target audience through the purchasing process and helps you achieve revenue goals.
- Engagement
Provide post-purchase support and follow-up, including order confirmation, shipping updates, and any necessary customer service. Timely and responsive support will ensure your brand is always top of mind.
- Retention
Now that you’re converting business provide them with ongoing personalized and relevant content, including product updates, exclusive offers, and helpful tips. Lasting satisfaction and brand loyalty will turn one-time customers into regulars.
WHATSAPP BUSINESS HAS NEVER BEEN SIMPLER
With our intelligent messaging solutions, your business can equip itself with the tools you need to achieve your goals
