Whatsapp-business-uses-cases

Use Cases
Resources


SECURED INTERACTIONS AND ENGAGEMENT THROUGHOUT THE CUSTOMER JOURNEY

Ensuring you stay connected to your customers, every step of the way​

CONVERSATIONAL SUPPORT

Improve Customer Experience with  Human-to-Human Support

With WhatsApp Business, you can provide timely customer care services through personalized conversations. Be there for your customers at the right moment with the right information. Improve CX, increase loyalty, and deepen trust.

71%

of consumers indicated that it only takes 1-3 poor customer support experiences for theme to stop patronizing a brand

52%

of consumers indicated that it only takes 1-3 poor customer support experiences for theme to stop patronizing a brand

CONVERSATIONAL COMMERCE & MARKETING

Personalized Promotions & Offers

Market a product or service to those who have opted in. Promote new offers, upsell and cross-sell to existing customers or recommend similar prducts.

Re-engage Lost Customers

Cart abandonment and re-stock messages can help you to get customers back in the process.

Timely Notifications & Reminders

Increase brand satisfaction and customer experience with reliable delivery of time-sensitive information.

SUPPORT AUTOMATION

Faster Time to Resolution with Chatbot

Provide an always-on, cost-efficient channel for two-way troubleshooting and other service-related issues.
Combine bot and live agent for the best customer experience!

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INDUSTRY USE CASES

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Retail

  • Notify customers about new product launches, promotions, and personalized offers. 

  • Facilitate seamless shopping experiences with order tracking and customer service.
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Fintech

  • Provide real-time transaction alerts and updates. 
  • Enhance security with two-factor authentication and fraud alerts. 
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Healthcare

  • Send appointment reminders and follow-up messages. 
  • Offer telemedicine consultations and real-time patient support. 
Travel and Hospitality

Travel and Hospitality:

  • Share booking confirmations, itinerary updates, and travel alerts. 
  • Provide concierge services and customer support through WhatsApp. 

Omnichannel Interface

Efficiently manage two-way WhatsApp messaging for customer service and support within a single pre-built, no code platform through Mitto Conversations

Developer API

Build WhatsApp messaging into any customer experience and automated user flow to ensure global reach and accessibility with API enablement

LEARN + GROW WITH MITTO

A Beginners’ Guide to SMS Marketing: How to Turn Conversations into Sales

Long gone are the days of traditional marketing methods that fail to deliver superior results. As consumers become more comfortable interacting with brands on their mobile devices, more businesses are leveraging SMS marketing tactics to break through the noise and directly engage their target audience.   With 98% open rates,

Mitto Webinar | Unlock Growth: Partnering with Mitto for SMS, WhatsApp, and Viber Enablement Through Zoho CRM

Join us for an insightful webinar led by Filippo Percario and James Marriott, as we explore how to unlock growth with Mitto’s powerful messaging solutions. Discover the latest consumer trends in SMS, WhatsApp, and Viber, and learn how these channels are driving global business success. Dive into market opportunities for

Exploring RCS: The All-Pervasive Communication Solution and What You Need to Know

The first “Merry Christmas” SMS was sent in December 1992, marking the beginning of a new era in communication. Over the past 32 years, significant events have shaped both technology and communication. Since that initial message, SMS has been a reliable and widely used communication channel, accessible on virtually every

Navigating Compliance and Fraud Prevention in Global Communications: Insights from Mitto

Global compliance and fraud prevention are crucial in today’s fast-paced telecommunications landscape. Maintaining compliance protects consumers’ sensitive data, preserves businesses’ reputations, and mitigates legal issues.   We recently had the opportunity to sit down with Petar Barlovac, Head of Compliance and Anti-Fraud at Mitto, who shared invaluable insights into the

Global eCommerce Brand Boosts Customer Security With Mitto’s Enhanced 2FA Delivery

Fordeal is a cross-border global eCommerce platform focusing on the Middle East market. The mobile-only platform allows customers to purchase from over 800,000 items, including apparel, makeup, electronics, computers, and automotive products.  Use Cases    Verifications Products    SMS API Challenge   Fordeal aims to improve customers’ lives by providing

Welcome Bank Philippines Accelerates Application Turnaround with Mitto’s Viber API Solutions

Founded in 2021, Welcome Bank Philippines is a subsidiary of Korea’s Welcome Financial Group. With over $3.6 billion in assets, the conglomerate operates the fourth-largest savings bank in the country. Welcome Bank Philippines is committed to preserving customers’ assets and offers a comprehensive menu of financial services, including time deposits,

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Karen Smith

Service Delivery Manager - 15below

“Mitto’s account management is outstanding. They are responsive, incredibly helpful, always willing to listen and improve, and also very competitive in their pricing. Mitto is a great supplier that we enjoy working with.”

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Wayne Tang

Senior Project Manager, JOYY Inc.

“Our Mitto account team has been great. They have provided highly professional service with enthusiastic attitudes. Working with these individuals has deepened our understanding of the SMS industry.”

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Sumedha Aurora

Head of Products - Bayt

“It has been a pleasure to work with the Mitto team. They are very proactive in understanding our problems and providing competitively priced solutions. We have been impressed by how easy it is to work with them.” 

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Nikola Guberinic

Digital Partner, Roche

“Mitto’s client service is impeccable, and they are open to upgrading their platform based on user feedback. The Conversations platform is so easy to use. It makes our communications very professional for end users!”

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George Savev

Head of Dev Ops and IT Monitoring - iCard

“The most stable service that we’ve ever used, Mitto is an excellent provider.” 

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Headquarters
Bahnhofstrasse 21, 6300 Zug, Switzerland

© 2023 Mitto – All Rights Reserved.

Cookie Policy. Privacy Policy. Legal.