RICH MESSAGING EXPERIENCE - ACHIEVE AWARENESS, LOYALTY AND CONVERSIONS
Facilitate rich and secured customer conversations for promotions, notifications and support.
CONVERSATIONAL SUPPORT
Enhance Customer Experience with Conversational Support and Commerce
Provide timely customer care services through personalized conversations using Viber for Business capabilities.
Use rich media content and share various file types to resolve requests efficiently. Improve satisfaction, increase trust and loyalty!
PROMOTIONS AND NOTIFICATIONS
Rich Content for Engagement: Personalized Promotions & Offers
Get creative and send various discounts, vouchers and special offers to get more engagement and conversions. Launch new products and services or re-engage inactive customers. Use rich content for more engagement.
Rich Content for Engagement: Personalized Promotions & Offers
Increase customer experience with timely delivery of time-sensitive information and crucial messages or alerts.
SUPPORT AUTOMATION
Automate your conversations with chatbots on Viber
Provide an always-on, cost-efficient channel for two-way troubleshooting and other service-related issues. Automate collecting feedback and sharing general information.
Get faster issue resolutions, improve satisfaction and increase agent efficiency.
INDUSTRY USE CASES
Retail
- Notify customers about new promotions, and new products.
- Facilitate seamless shopping experiences with order tracking and customer service.
INDUSTRY USE CASES
Fintech
- Provide real-time transaction alerts and updates.
- Enhance security with two-factor authentication and fraud alerts.
INDUSTRY USE CASES
Healthcare
- Send appointment reminders and follow-up messages.
- Offer telemedicine consultations and real-time patient support.
INDUSTRY USE CASES
Travel and hospitality
- Share booking confirmations, itinerary updates, and travel alerts.
- Provide concierge services and customer support through Viber.
- Ask for feedback.
Omnichannel Interface
Efficiently manage two-way Viber for Business messaging for customer service and support within a single pre-built, no code platform through Mitto Conversations
Developer API
Build Viber messaging into any customer experience and automated user flow to esnre global reach and accessibility with API enablement
