Founded in 2017, Unlimited Technology Pvt. Ltd. is a financial services company offering seamless and secure international money transfers for businesses and individuals worldwide. Their premier product, Global Currency Account, enables users to manage multiple currencies effortlessly and provides competitive exchange rates and minimal transaction fees. Prioritizing reliability and simplicity, The brand’s intelligent platform ensures smooth and efficient cross-border transactions, empowering immigrants to send funds to their loved ones back home without costly fees. Headquartered in Nepal, Unlimited Technology Pvt. Ltd. is trusted by some of the world’s largest financial institutions.
Use Cases
- Customer Support
Products
Challenge
Unlimited Technology Pvt. Ltd. is on a mission to revolutionize global financial transactions, making them more accessible, faster, and cost-effective for everyone.
The company is also dedicated to delivering superior support and experiences to every customer they serve. However, several key challenges impacted their efforts, including:
- The demand for more streamlined communication systems for timely responses and better efficiency as customer inquiries significantly increased
- The ability to send real-time updates and clear communication to improve transactional transparency
- Implementing omnichannel strategies to engage their diverse and growing customer base across numerous communication channels
Before partnering with Mitto, Unlimited Technology Pvt. Ltd. used fragmented communication tools and manual processes. This delayed customer response times, hindered brand consistency across platforms, and reduced operational efficiency and transparency.
Unlimited Technology Pvt. Ltd. knew they needed a best-in-class communications partner that provided superior omnichannel solutions to overcome these challenges.
Solution
Unlimited Technology Pvt. Ltd. chose Mitto because of our unified platform of communication tools, proprietary AI-routing system, commitment to innovation, and reputation for reliability and scalability. Our ability to proactively adapt to ever-evolving industry trends was the icing on the cake.
Our omnichannel communication solutions helped Unlimited Technology Pvt. Ltd. overcome their toughest pain points by:
- Consolidating all their communication channels into one platform to improve efficiency and effortlessly monitor and respond to messages across SMS, social media, and more from a single, intuitive dashboard
- Automating messages to send real-time transactional alerts and updates to boost transparency and build trust
- Delivering cohesive, consistent communications across multiple channels to create stellar user experiences
Unlimited Technology Pvt. Ltd. was also matched with a dedicated communications consultant, who helped mitigate potential issues and ensure a smooth, swift implementation.
Key Results
After implementing Mitto’s solutions, Unlimited Technology Pvt. Ltd. boosted customer engagement by 25%, reduced messaging costs by 20% annually, and decreased their average customer inquiry response times by 50%.
“Mitto’s solutions have revolutionized how we connect with our customers. Their support and innovations are pivotal in our success,” said Allen Bailochan Tuladhar, CEO at Unlimited Technology Pvt.
Contact Mitto today to learn how we can help you optimize CX, customer support, and efficiency.
