PLANET ALPHA is a global integrated communications service provider that delivers advanced cloud communications solutions to more than 120,000 companies in over 230 countries. Businesses across various sectors, including eCommerce and consumer electronics, leverage PLANET ALPHA’s international SMS and voice services to better engage end users and unlock new growth and revenue opportunities. Headquartered in Singapore, PLANET ALPHA partners with 3,000 mobile carriers worldwide.
Use Cases
- Marketing Campaigns
Products
Challenge
With over 60 years of connectivity experience, PLANET ALPHA understands that timely communication and dependable direct carrier routes are critical to superior consumer engagement. That’s why they continually seek to partner with high-quality communications suppliers to offer their clients the best solutions possible.
However, PLANET ALPHA struggled to find a top-notch supplier that offered world-class SMS deliverability at affordable rates so that they could provide clients with more cost-effectiveness. This severely impacted customer satisfaction rates.
Solution
PLANET ALPHA chose to collaborate with Mitto because of our exclusive network of global mobile carriers and proprietary AI-routing platform, which analyzes and prioritizes traffic to ensure the fastest delivery speeds at the lowest rates.
We also constantly monitor our networks to mitigate issues, run simulations to optimize deliverability, and prevent bot attacks and fraud with automated delivery reports.
Mitto matched PLANET ALPHA with a dedicated consultant who provided ongoing support to ensure their experience went smoothly.
Key Results
Our low-cost, high-impact solutions and strategic relationships with global carriers enabled PLANET ALPHA to reduce procurement costs by 5%. This significantly improved customer satisfaction and the company’s bottom line.
“Mitto’s stable route quality and competitive pricing have greatly assisted us in expanding our market and customer base. Mitto is a partner we trust completely,” said Charlie Zheng, Sales Manager at PLANET ALPHA.
Contact Mitto today to learn how we can optimize cost-efficiency and your customer communication strategies.