Developed by leading full-cycle software development company Qwertify, MyPatrol is a mobile application that keeps drivers safe and informed on the road by providing real-time alerts about potential risks and patrols. With more than four million completed actions, MyPatrol informs over 700,000 registered users, including commuters, delivery drivers, and truckers, with instantaneous, precise updates.

Use Cases

 

  • User Registration via One-Time Password (OTP)
  • Promotional notifications

Products

 

Challenge

 

As a brand that strives to keep users safe and informed, MyPatrol is committed to swift and reliable communications. They aim to offer a seamless user experience when registering for the app, ensuring users are promptly and securely integrated into their system. However, as MyPatrol expanded their user base, they also needed scalable communication solutions that could grow with their business and a platform equipped to handle large volumes of registrations efficiently while maintaining data security and user privacy.

 

Before implementing Mitto’s solutions, MyPatrol attempted to manage user registrations and communication through manual processes and basic software tools. This approach was time-consuming and prone to human error, leading to inconsistencies in user onboarding. The company also faced challenges with scaling their system to accommodate more users, causing slow registration times and frustrated users who experienced delays in receiving crucial updates. This also impacted MyPatrol’s growth potential, operational efficiency, productivity, and employee morale.

Solution

 

MyPatrol chose to partner with Mitto because of our: 

 

  • Reliability and Speed: We provide fast and reliable one-time password (OTP) delivery via Viber Business Messaging, delivering a seamless user experience. MyPatrol’s users promptly received their passwords, allowing them to access their accounts quickly and securely. The brand also leveraged our SMS API as a fallback channel, ensuring users received their time-sensitive passwords despite limited internet access.

 

  • Global Reach: Our robust global infrastructure allowed MyPatrol to reach users across all the markets they serve without facing issues with coverage or connectivity. 

 

  • Security and Compliance: Mitto’s prioritization of data security and global compliance with privacy regulations gave MyPatrol complete confidence in our ability to handle sensitive user information.

 

  • Scalability: Our communication tools can scale as MyPatrol’s user base grows, allowing them to swiftly verify users without compromising performance.

 

  • Stellar Customer Support: Mitto’s dedicated customer support team of globally dispersed multilingual specialists was always responsive and provided tailored solutions that fit MyPatrol’s specific needs. 

 

  • Competitive Pricing: MyPatrol appreciated our cost-effective solution compared to other providers they evaluated, making us a better value for their business. 

 

Our Viber and SMS communication tools allowed MyPatrol to streamline their user registration process, automate and secure user verification, reduce manual efforts, optimize registration speed, and promptly inform users of all the latest traffic and patrol news and updates from their app.

 

We paired MyPatrol with a dedicated account manager who proactively ensured their needs were met and the company had the right solutions to scale effectively. MyPatrol found Mitto’s hands-on approach and commitment to their success invaluable.

Key Results

 

Since implementing our solutions, MyPatrol has:

 

  • Improved user registration conversion rates by 25% due to faster and more reliable OTP delivery via Viber

 

  • Boosted OTP delivery rates by 30%

 

  • Reduced registration times by 40%, providing a smoother, more efficient user experience

 

  • Increased user retention by 20% in the first three months

 

  • Lowered messaging costs by 15% annually

 

These metrics clearly demonstrate how Mitto’s solutions significantly improved MyPatrol’s operational efficiency and customer experience.

 

“Working with Mitto has been a game-changer for us. Their reliable messaging solutions and exceptional customer support have allowed us to streamline our user registration process and scale more efficiently. The integration was seamless, and the results have far exceeded our expectations. Mitto has truly been a trusted partner in our growth,” said Marko Petrović, Head of Operations at MyPatrol.

 

Contact Mitto today to learn how our Viber communication solutions can help your business achieve the same success as MyPatrol.