MITTO VOICE – MULTIPLE SOLUTIONS TO ENGAGE AND SUPPORT EVERY STEP OF THE WAY
Reach anyone with a phone (mobile or landline) to ensure your brand’s voice is heard loud anywhere in the world.
API AND USER INTERFACE: VOICE CAMPAIGNS
TEXT-TO-SPEECH (TTS) and SPEECH RECOGNITION
Scale calls by turning text to speech in multiple languages/accents or listen to users in more than 150 languages with automatic speech recognition.
PRE-RECORDED MESSAGES
Upload pre-recorded audio files (MP3) and use them in their campaigns. These can be recorded by the organization or even some celebrity person to engage more!
Cost-saving:
Machine Detection feature allows to make sure the message will be delivered to a person and call dropped in case of machine answering the call.
Control:
Set up how many messages are sent in bulk to avoid too much traffic towards your call center or webshop. Send them in batches to have control over taking over requests.
Statistics:
Always monitor how your voice campaigns are performing and know your cost with our analytics tools.
API AND USER INTERFACE: IVR
IVR SCENARIO BUILDER
Set up inbound and outbound scenarios and route calls via dual-tone multi-frequency [DTMF] key prompts or even voice responses in different languages.
- Multi-language support (customers can reply with Yes/Si and the system will recognize it and re-direct them on next step)
- TTS and prerecordedmessages supported
- ‘HTTP-request’ is used to transfer data from a scenario to your server and backward (via HTTP)
SELF-SERVICE VOICE BOTS
Create self-serve multi-step IVR menus for your customers to improve time to resolution and allow them to reach the person, department or information they need efficiently.
AUTHENTICATION SOLUTIONS
API: VOICE OTP
Voice OTP is used to verify a mobile number by making a call to the mobile number and then playing a sequence of digits. If a user wants to verify the number, he needs to confirm the played sequence of digits.
Voice OTP is commonly used to verify new user registrations in an application or website.
FLASH CALL
Flash call is a way of authenticating a mobile phone number without the mobile user having to take any action – it acts as an instant dropped call.
With Flash call, person doesn’t need to enter the code manually, the process uses digits from the incoming call as the passcode and fills in the field itself making it easier for end user.
ENHANCED SECURITY AND TRUST: NUMBER MASKING API
Enable communication between two parties without revealing their phone numbers to one another.
PROTECT CUSTOMER PRIVACY & ENSURE BUSINESS CONTINUITY
Customers are willing to share their data for personalized experience. But in return, they expect safe collaboration, no harassment, fraud, or off-platform transactions or calls.
Customers are more likely to engage and provide repeat interactions with organizations that place privacy in the first place. Protect your customers’ identity and build trust in your business!
READY TO REACH YOUR AUDIENCE?
- Choose between Voice API solutions and easy to use no-code user interface
- CRM and third-party integrations
